There are a few reasons why you may be seeing a different rate in ShipEngine than UPS.com or FedEx.com.
- Negotiated Rates are not yet synced from your UPS account to ShipEngine. Keep in mind, though, even though the quote initially transmitted in ShipEngine is higher, UPS will invoice your contract's agreed-upon rate.
- Shipment details at the carrier's site do not match those on the Shipment in ShipEngine. This includes:
- Differing Ship To and Ship From addresses between the carrier's site and ShipEngine. Please ensure that your Ship From Locations match that within your carrier's web-interface.
- Address type is rated as commercial, when it is rated as residential in ShipEngine. When we get the carrier's rate for an order, we communicate with the carrier to confirm the address type. However, during rate calculation on UPS's & FedEx's site, you must manually determine the address type. Then, they invoice the additional residential fee after the package is delivered.
- Order Confirmation is set to Delivery in ShipEngine, which is an additional $2 fee, instead of the standard Online Confirmation (which is included in the initial rate).
- Shipment details such as package weight, dimensions and package type are marked differently on the carrier's site than in ShipEngine. Oversize shipments must include the appropriate dimensions for an accurate rate calculation.
- Daily Pickup must be enabled for UPS Negotiated Rates. Also, if you signed up for UPS through eBay's savings program, you get Daily Pickup rates.
- Occasional Pickup gives you Retail Rates. (You can find more information here.)
- Customer Counter will give you Retail Rates for your packages.
Please note that both UPS & FedEx reserve the right to add additional fees to the shipment after the package has been delivered.