ShipEngine automatically submits your customs forms electronically for UPS* (via Electronic Data Interchange, or EDI), DHL Express (Paperless Trade, or PLT) and FedEx (via Electronic Trade Documents, or ETD).
*UPS users must apply to UPS directly for this service, and once enabled on the UPS side, it will be enabled on the ShipEngine side. To apply online, go to the UPS Paperless Invoice Enrollment page and click on the option to enroll in the paperless invoice.
The ETD and PLT features are enabled by default for FedEx and DHL users shipping through ShipEngine. However, certain restrictions may apply based on destination.
Forms are submitted electronically when you create labels for shipments that require a customs form and are being sent via either of these carriers.
UPS & FedEx
When you print UPS labels, there will be “EDI” printed on them signifying that you've electronically submitted your customs forms.
Likewise, we will print “ETD” on your FedEx labels when we've submitted your customs forms electronically. If you don’t see ETD on your label, you will need to print the forms and send them on the package.
NOTE: If you see INV instead of EDI, this means the customs information will not be transmitted electronically.
If this happens, you will need to print your customs forms from ShipEngine to include with the shipment. It is possible EDI is not enabled on your UPS account.
If you want to submit this electronically, reach out to UPS or FedEx to for information on what is needed to set this up.
DHL Express also transmits Customs Declarations electronically by default for all connected accounts, depending on the destination country. Learn more
If you’re shipping to a country that supports Paperless Trade, then you don't need to print out the customs form.
If paperless Trade is supported for a shipment, the label will include C-PLT*, as shown below. If PLT is not supported, PLT will not be present on the label.
You can also see paperless trade listed on the archive document that prints out with the label under the Features/Services section.
If the label does not display PLT and the archive document does not list Paperless Trade below the Features/Services section, you will need to print your customs forms.