How can I contact my carrier for support?

The support team at ShipEngine can help you with any questions you may have about ShipEngine itself. That said, there may be times you need to talk to the shipping carrier or postage provider for assistance, such as locating a missing package or inquiries about delivery exceptions.

Below is a list of publicly available support resources for all of ShipEngine's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier:

Partner

Help Center

Support Email

Support Phone

Other Resources

Access Worldwide

Link

info@accessworldwide.net​ 

Form 

+1-877-564-8581

 

APC

Link

Form

   

Asendia

Link

info.usa@asendia.com

+1-800-624-5287

 

Australia Post

Link

 

13 POST (13 76 78) from within Australia 


+61 3 8847 9045 from overseas


13 11 18 for business

Helpful Contacts

Canada Post

Link

Form

+1-866-607-6301

 

DHL eCommerce

Link

gmus-askcustomerservice@dhl.com

Form

+1-800-805-9306

Business Customer FAQs

DHL Express


US: Link


CA: Link


AU: Link 


UK: Link 


US: Form


CA: Form


AU: Form 


UK: Form 


US: +1-800-225-5345


CA: +1 855-345-7447 


AU: 13 14 06 


UK: 0844 248 0844 

DHL Capability Tool

DPD (UK only)

Link

Form

0121 275 0500

 

Endicia

Link

Form

+1-800-576-3279

 

Express 1

 

Form

+1-800-399-3971

 

FedEx


US: Link


CA: Link 


UK: Link


US: Form


CA: Form 


UK: Form 


CA & US: +1-800-463-3339 


UK: 03456 00 00 68

 

FirstMile

 

info@firstmile.com

+1-866-847-0674

 

Globegistics

Link

csteam1@globegisticsinc.com

+1-866-296-8003

 

Hermes

Link

Form

   

Landmark Global


US: Link 


CA: Link 


AU: Link 


UK: Link 


US: Form 


CA: Form


AU: Form


UK: Form

   

LSO

 

customerservice@lso.com

+1-800-800-8984

 

Newgistics

   

US: +1-877-860-5997 

UK: +44 (0)207 404 8040 

Resource Library

OnTrac

Link

Form

+1-800-334-5000

 

Parcelforce Worldwide

Link

Form

0344 800 4466

 

Purolator Canada

Link

Form

+1-888-744-7123

 

Royal Mail

Link

Form

   

RR Donnelley

 

Form

+1-800-742-4455

 

SEKO Omni-Channel Logistics

Link

hello@sekologistics.com

Contact Directory

 

Sendle

Link

Form

   

Stamps.com

Link

Form


Support: +1-855-889-7867 


Fraud team: +1-866-634-4708 

 

UPS


US: Link


CA: Link


AU: Link


UK: Link


US: Form 


CA: Form


AU: Form


UK: Form


CA & US: +1-800-742-5877 


AU: +61 131 877


UK: 03457 877 877