FedEx

ShipEngine is an official Fedex Compatible Diamond Solution that supports FedEx domestic and international shipping for US-based users, as well as SmartPost. Use your contract rates with FedEx when creating labels, or sign up for pre-negotiated discount rates offered through ShipEngine’s partnership with FedEx!

This article includes:

 Connect a FedEx Account to ShipEngine


To connect your FedEx account to ShipEngine, follow the steps below:

  1. Go to Connections in the ShipEngine dashboard

  2. Select Add a Carrier from the Connections area

  3. Select the FedEx tile

  4. Read through the FedEx End-User license Agreement and click I Accept.
  5. Fill out your FedEx Account No and default Shipping Address.

    If you do not know your FedEx Shipping Address:

    Log in to your FedEx account and click on your profile name. Then go to Administrative Tools > FedEx Accounts and click on your account number. The FedEx Shipping Address will be listed on this page.

  6. Click Connect.

Negotiated Rates


There is no option in ShipEngine to enable negotiated rates for FedEx. However, if your FedEx rep has enabled discounted rates on your FedEx account, you will need to create a label in ShipEngine first, before the new rates will populate.

The FedEx Advantage Program

To help expand your business's shipping options, FedEx offers substantially-discounted rates with their FedEx Advantage Program to all eligible ShipEngine customers.

To apply, follow the link to the FedEx Advantage enrollment page and use the passcode SAVEBIG!. There are no enrollment fees, and you can start saving on shipping as soon as you're approved for your own FedEx Advantage account.

After you click Apply Now on that page, you'll be taken to a FedEx login page.

  • If applying these rates to an existing FedEx.com account, enter your User ID and Password and click Login. This will apply the OADR negotiated rates to your existing FedEx account.
  • If you don't have a FedEx.com account, you'll need to complete and submit the registration form by clicking Sign Up Now! and complete the FedEx account registration form.

Once you've completed these steps, your FedEx Advantage rates will be loaded into your FedEx account!

FedEx Advantage ShipEngine Discounts

Up to 29% off

Select FedEx Express® US services

Up to 25% off

Select FedEx Express international services

Up to 20% off

Select FedEx Ground® and FedEx Home Delivery® services

Up to 20% off

Select FedEx Office® services

1 – FedEx shipping discounts are off standard list rates and cannot be combined with other offers or discounts. Discounts are exclusive of any FedEx surcharges, premiums, minimums, accessorial charges, or special handling fees. Not all transportation services are included; eligible services and discounts subject to change. Discounts include a 5% discount for creating shipping labels for eligible FedEx Express® shipments using FedEx Ship Manager® at fedex.com or other eligible electronic shipping solutions. For eligible FedEx services, rates, and electronic shipping solutions please call 1.800.GoFedEx (1.800.463.3339). See the applicable FedEx Service Guide for terms and conditions of service offerings and money-back guarantee programs.

2 – FedEx Office discounts: 20% off color and black & white copies and printing. Black & white copy discounts are applied to 8-1/2” x 11”, 8-1/2” x 14” and 11” x 17” prints and copies on 20-lb. white bond paper. Color copy discounts are applied to 8-1/2” x 11”, 8-1/2” x 14” and 11” x 17” prints and copies on 24-lb. laser paper. FedEx Office discounts also include up to 10% on select other services. Discount does not apply to outsourced products or services, office supplies, shipping services, inkjet cartridges, videoconferencing services, equipment rental, conference room rental, Sony® PictureStation™, gift certificates, custom calendars, holiday promotion greeting cards, or postage. This discount cannot be used in combination with volume pricing, custom-bid orders, sale items, coupons or other discount offers. Discounts and availability are subject to change. Not valid for services provided at FedEx Office Print & Ship Center℠ locations in hotels, convention centers and other non-retail locations.

Available FedEx Services


Domestic Services

Description 

FedEx Ground®

FedEx’s standard service that ships to any commercial address in the continental US

  • 108” length, 165” length+girth
  • 150 lbs. max

FedEx Home®

FedEx’s standard Ground service that ships to any residential US address.

  • 108” length, 165” length+girth (L+2W+2H)
  • 70 lbs. max

FedEx Express Saver®

FedEx expedited Ground service that delivers items in 3 business days.

  • 119” length, 165” length+girth
  • 150 lbs. max
  • Eligible for FedEx One Rate® packaging

FedEx 2Day®

FedEx expedited Ground service that delivers packages as quickly as 2 business days.  

  • 119” length, 165” length+girth
  • 150 lbs. max
  • Eligible for FedEx One Rate® packaging

FedEx 2Day® A.M.

FedEx expedited Ground service that delivers packages 2 business days, before noon.  

  • 119” length, 165” length+girth
  • 150 lbs. max
  • Eligible for FedEx One Rate® packaging

FedEx Standard Overnight®

Next business day delivery to US addresses (Hawaii outbound only)

  • 119” length, 165” length+girth
  • 150 lbs. max
  • Eligible for FedEx One Rate® packaging

FedEx Priority Overnight®

Next business day delivery to continental US, 2 business day delivery to Alaska and Hawaii.

  • 119” length, 165” length+girth
  • 150 lbs. max
  • Eligible for FedEx One Rate® packaging

FedEx First Overnight®

Next business day delivery in the morning.

  • 119” length, 165” length+girth
  • 150 lbs. max
  • Eligible for FedEx One Rate® packaging

 

International Services

Description

FedEx International Ground®

FedEx’s International Ground service used to ship to Canada.

  • 108” length, 165” length+girth 
  • 150 lbs. max

FedEx International Economy®

FedEx’s standard International service used to deliver to more than 215 countries and   territories.

  • 108” length, 130” length+girth
  • 150 lbs. max

FedEx International Priority®

FedEx’s international express service that reaches the destination in 1-3 days to more   than 220 countries and territories.

  • 108” length, 130” length+girth
  • 150 lbs. max

FedEx International First®

FedEx’s international express service that delivers to select postal codes 20 in 1-3 days.

  • 108” length, 130” length+girth
  • 150 lbs. max

 

FedEx Drop-Off Types

Description

Regular Pickup

The shipper already has an every-day pickup scheduled with a courier.

Request Courier

The shipper will call FedEx to ask for a courier.

Drop Box

The shipper will drop the package in a FedEx drop box.

Business Service Center

The shipper will drop off the package at an authorized FedEx business service center.

Station

The shipper will drop off the package at a FedEx Station.

 FedEx One Rate Packages

FedEx One Rate is meant to be used with FedEx Express Services: FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day® A.M., FedEx 2Day® and FedEx Express Saver®.  

Packaging

Description

FedEx® Envelope

9-1⁄2" x 15-1⁄2"

FedEx® Pak

12" x 15-1⁄2"

FedEx® Small Box

8-3⁄4" x 2-5⁄8" x 11-1⁄4"

FedEx® Medium Box

8-3⁄4" x 4-3⁄8" x 11-1⁄4"

FedEx® Large Box

8-3⁄4" x 7-3⁄4" x 11-1⁄4"

FedEx® Extra Large Box

11-7⁄8" x 10-3⁄4" x 11"

FedEx® Tube

6"x 6" x 38"

Upload ETD Letterhead and Signature


To simplify the process of international shipping, FedEx uses Electronic Trade Documents (ETD). ETD submits international documentation (like customs forms) electronically so you no longer have to print and attach documents to the shipment. To use the FedEx ETD option in ShipEngine, you must add your letterhead and signature images to your account.

To upload:

  1. Go to the Connections section in the ShipEngine dashboard.
    Connections.png
  2. Select Edit next to your FedEx account.
    FedEx_-_Edit.png
  3. Use the Select File buttons to upload your signature and letterhead images.
    FedEx_-_Upload_SigLet.pngNOTE: Both Letterhead and Signature images must be in either GIF or PNG format. See the FedEx Instructional Help Guide for step by step instructions on creating a signature image.
  4. Click Confirm.

FedEx Label Messages


Most FedEx shipping labels have three available fields in which you can insert a label message. The fields are labeled REF, INV, and PO, and they correspond to Label Messages #1, #2, and #3, respectively.

On FedEx Commercial invoices, Message #2 appears in the Special Instructions portion on the bottom left, and Message #3 appears under Purchase Order No. at the top right of the document.

NOTE: FedEx SmartPost allows for only Message Field 1 to be used.

Troubleshooting


Error

How to Troubleshoot or Resolve

The label is missing the tracking number, barcode, and other information.

This can happen if the address or label messages contain special or Unicode characters not supported by FedEx. In these cases, we submit the information to FedEx and FedEx creates a shipment as expected, but the label image itself is corrupted and missing multiple details.

To resolve the issue, you'll need to void the shipment, then correct the information as needed.

If the issue occurs for all FedEx shipments, it's most likely an issue with the Ship From address or the label messages.

If the issue only occurs for a specific order, it's most likely an issue with the Ship To address.

The most common cause of this issue is a line-break Unicode character in Address Line 1. To fix the character, completely erase Address Line 1 and retype it manually in your create label request. Once corrected, create a new shipping label.

Negotiated rates not appearing

If your FedEx account has negotiated rates enabled, you will first need to create a FedEx label. Once you have done so, ShipEngine will then display your account's negotiated rates.

If you do not need to use the label created using the Rate Calculator, simply void the label afterwards.

If your negotiated rates still do not appear, remove and re-add your FedEx account in the Connections section of the ShipEngine dashboard. Then create another label with the re-added FedEx account.

Error "Unable to register meter: Shipping address provided does not match our records" when getting rates or creating labels

In order to create FedEx labels, ShipEngine must register each Ship From or Warehouse in your account with FedEx, which creates a meter number that's stored on our backend. If a Ship From does not have a meter number yet, ShipEngine will attempt to register it when you get rates or create a shipment. This error message occurs when the address we're using to register does not match the FedEx account's Shipping Address.

There are two things you should try to resolve the error:

  1. Go to Connections in the ShipEngine dashboard, and click the Edit link for your FedEx account. Update the FedEx Account Address to match your FedEx Shipping Address, then click Confirm.
  2. Adjust the Ship From address in your request to match the address in your FedEx account.  

To ensure it worked, retry your request to create a label. The error message should clear up and allow you to successfully create a label.

If you updated your Warehouse address, you can edit it again and set it back to your actual Ship From Address. We only need the address to match FedEx's Shipping Address when registering the Ship From Location for the meter number.

Error "FedEx: Package - Minimum dimensions..." when shipping with FedEx SmartPost.

This means that the dimensions for the order do not meet the guidelines laid out by FedEx for this shipping service.

SmartPost Parcel Select must meet the following criteria:

Dimensions: No more than 130" in combined length and girth (L+2W+2H).

No one dimension can be greater than 60".

Minimum Dimensions are 6" Length X 4" Width X 1" Height.

SmartPost Standard Mail, Bound Printed Matter, and Media have the following restrictions:

Dimensions: No more than 84" in combined length and girth (L+2W+2H).

No one dimension greater than 60".

Minimum dimensions are 6" Length X 4" Width X 1" Height.

More information about SmartPost and these guidelines can be found on Service Details: FedEx SmartPost.

Error "Unable to create FedEx shipment. Drop off type is not allowed" when creating return labels.

This error usually occurs when your FedEx account is set to use a Drop Off Type that FedEx does support for return labels. To resolve this issue, you'll need to change the Drop Off Type selected for your FedEx account.

Go to Connections in the ShipEngine dashboard, and click the Edit link for your FedEx account. Then, set the Drop Off Type to Regular Pickup.

You can then create return labels as needed. Once you're done creating return labels, we recommend you set the Drop Off Type back to whatever you normally use.

Error "FedEx: Commodity # - Commodity is required" when creating international shipments.

This error message occurs because there is missing customs information for the shipment, or the customs declaration contains characters that FedEx is unable to process. The # in the error will indicate which customs line is causing the error.

To resolve this error, check the request body and ensure customs information has been entered for the shipment. If no customs declarations exist, adding them should resolve the error.

If the customs declarations are present, check for any special characters (like # $ or ’) and remove them.

Error "Unable to create FedEx shipment. Incomplete commodity description #." when creating international shipments.

This error message occurs because the customs declaration description is not considered acceptable by FedEx. The # will point to which customs line is causing the error.

This error means the customs description for an item did not meet FedEx's keyword criteria and must be more descriptive. Update the customs declaration so it is more clear what is included in the international shipment.

See FedEx's page on Commodity Descriptions for more details.