StarTrack (AU)

Australia Post's StarTrack service provides domestic shipping in Australia, as well as Express, Premium, and Fixed Price Premium services through ShipEngine. ShipEngine's integration with StarTrack supports custom label printing and batch processing.

NOTE: StarTrack is only available to Australian ShipEngine accounts.

This article contains:

Requirements

Connection Requirements:

  • An active account with StarTrack. To create a StarTrack account, contact StarTrack to begin the process.
  • Your StarTrack account number (StarTrack account numbers are 8 digits long. Avoid confusing it with Australia Post's 10-digits-long account number when connecting your account.)
  • Your Production Credentials (API Key and Secret) from Australia Post's Developer Centre.

Manifest Requirements:

  • StarTrack requires a manifest for each day's shipments.
    To manifest your StarTrack shipments, use ShipEngine's End of Day process.

NOTE: Failure to manifest will result in additional fees! StarTrack will add a surcharge to your monthly invoice for non-manifested shipments.

Connect a StarTrack account to ShipEngine

To connect your StarTrack account to ShipEngine, you must first request your API Key and API Secret from the Australia Post Developer Centre.

If you do not yet have an account on the AU Post Developer Centre, you must first create one. Then you can register for your API Keys.

Register for API Keys

  1. Go to https://developers.auspost.com.au/register
  2. Complete the information and click Create Account.
  3. Log in to your new account and go to the APIs section.
  4. Select Register now for an API Key.
    starapi.png
  5. Complete the form with your StarTrack account information and check the boxes for the services you want to access. Click Next.
    starform.png
  6. Choose ShipEngine from the platform partner list. Click Next.
    starregister.png
  7. Enter your state of origin and any additional comments you may need. Click Send.
    starsend.png

After you complete the registration process, the developer support team will email you your API key and secret in an encrypted PDF. You can then connect your StarTrack account to ShipEngine.

NOTE: If you also have an Australia Post eParcel account, you can request your StarTrack account be added to the AU Post account. Then you can use the same API Key and Secret for both accounts. Enter this request into the comments field in the last step of the registration process.

Connect StarTrack Account to ShipEngine

  1. Go to Connections.
    Connections.png
  2. Click Add a Carrier.
    au-addcarrier.png
  3. Select the StarTrack tile.
    connect-startrack.png
  4. Enter your StarTrack Account Number, and the API Key and API Secret received from Australia Post developer support.
  5. Click Connect.

Available Features

Common ShipEngine Features:

Feature

Supported?

Domestic Shipping

Yes

International Shipping

No

Return Labels

Yes

Estimated Rates

Yes

Carrier Insurance

No

Tracking

Yes

Automatic Tracking

No

End of Day (Electronic)

Yes

End of Day (PDF)

Yes

Label Branding

No

Label Messages

No

Multi-package Shipments

Yes*

*EXP - Express and PRM – Premium only

 

Shipping Options:

Domestic

Express

Premium

Fixed Price Premium

 

Package Options
Package
Envelope
Pallet
Skid 
Bag
Carton
Jiffy Bag
Satchel

 

Confirmation Options
Authority to Leave
Signature on Delivery

 

Additional Features:

Feature

Description

Requires all shipments be manifested.

Use ShipEngine’s manifest process to close out your day's shipments.

You should manifest your shipments at the end of the day before your StarTrack pickup. Failure to manifest your shipments can result in StarTrack charging a fee to your monthly invoice.

Return labels must also be manifested! 

Multi-Package Shipping

Multi-package shipping is available for Premium and Express services.

 

Integration Notes

Remember this about ShipEngine's integration with StarTrack:

  • You cannot currently add carrier insurance to StarTrack shipments in ShipEngine. However, your contract should include details about the insurance that StarTrack provides by default for your parcels.
    Please contact StarTrack directly for details about your insurance coverage and for submitting any claims.
  • StarTrack provides domestic services only. International shipments are unavailable at this time.
  • Express, Premium, and Fixed Price Premium are the three available services in ShipEngine.
  • The Phone Number field has a 10-character limit, so this field cannot include spaces. Ex: 1234567890
  • Rates for StarTrack are not yet available.