Purolator (CA)

Purolator is Canada's leading integrated-freight and parcel-solutions provider. ShipEngine's integration with Purolator allows you to get rates, create domestic and international shipping labels, and ship regular packages, dangerous goods, and shipments that require special handling.

Visit Purolator's Registration page to register for an account!

This article contains:

Integration Requirements

  • An active Business account with Purolator.

  • Your Purolator account number and activation key.

Connect Your Purolator Account to ShipEngine

To connect your Purolator account to ShipEngine, you'll first need to obtain your activation key from Purolator. You can then complete the connection process in ShipEngine.

Obtain a Purolator Activation Key

  1. Visit the E-Ship Resource Centre and click Register.

  2. Select the option I want an Activation Key to set up Purolator shipping with my online store.

    Purolator Register activation key option highlighted.
  3. Fill out the profile information as requested.

  4. Agree to the terms and conditions, then click Submit registration.

    Purolator agreement with checkbox and Submit button highlighted.
  5. Check your email. You should have a confirmation email from Purolator. Click the link within the email to open a page to Obtain an Activation Key.

  6. Select ShipEngine In the Which e-commerce platform is your online store using? drop-down menu.

    CONN_PurolatorKey_SEL_ShipEngine_MRK.png
  7. Verify that you are the account holder or primary contact person for this Purolator Business account and Submit the form.

    Purolator obtain key verification
  8. Copy the Purolator Activation key that will appear after you submit the form.

    Purolator Obtain key activation with arrow pointing to Authentication key
  9. Open a new tab or window and log in to your ShipEngine account.

Connect Purolator to ShipEngine

  1. Click the Add Carrier button.

    The Connections screen is displayed and there is an arrow pointing to the Add a Carrier button.
  2. Select the Purolator tile.

    CONN_Purolator_TILE_MRK.png
  3. Enter your Purolator Account Number and Activation Key, and choose an Account Nickname that you'll use to identify the carrier account in ShipEngine.

  4. Click the Connect button.

Available Features

Services & Options

Purolator Domestic Services

  • Purolator Express

  • Purolator Express 9 AM

  • Purolator Express 10:30 AM

  • Purolator Express Evening

  • Purolator Ground

  • Purolator Ground 9AM

  • Purolator Ground 10:30AM

  • Purolator Ground Distribution

  • Purolator Ground Evening

Purolator International Services

  • Purolator Express International

  • Purolator Express International 9AM

  • Purolator Express International 10:30

  • Purolator Express International 12:00

  • Purolator Express U.S.

  • Purolator Express U.S. 9AM

  • Purolator Express U.S. 10:30AM

  • Purolator Express U.S. 12:00

  • Purolator Ground U.S.

Purolator Package Types

  • Package

  • Custom Packages

  • Express Box

  • Express Envelope

  • Express Pack

Purolator Confirmation Options

  • No Confirmation

  • Origin Signature Not Required

  • Residential Signature Domestic

  • Adult Signature Required

  • Residential Signature Int'l

Additional Features for Purolator

ShipEngine's integration with Purolator allows for these additional features:

Feature

Description

Saturday Delivery

Allows for package delivery on Saturdays. This option is only valid for shipments with a Ship Date that lands on a Friday. See Purolator's page on Saturday Delivery for more information and restrictions.

Special Handling

Informs Purolator that the package will require special handling. See Purolator's PDF on Special Handling for more details and restrictions.

Hold for Pickup

Allows the package to be held for the recipient to pickup, instead of delivering to their address. This option is only valid for shipments to Canadian addresses.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Additional Details about the Purolator Canada Integration

  • Label Messages must be 35 characters or less.

  • Ship From Company must be 30 characters or less.

  • The standard weight limit for Purolator shipments is 70 lbs. Shipments heavier than 70 lbs will require Special Handling and receive a surcharge. The maximum weight for a Purolator shipment is 150 lbs.

  • Purolator auto-manifests shipments daily and charges your account for labels when the manifest occurs.

  • Purolator labels can only be voided the same day they were created and cannot be voided after they've been manifested.

  • All Customs and Dangerous Goods Declarations forms will print in 8.5"x11" format from the Shipments page.

  • Purolator Ground US works for Continental US only. It will not work for Alaska or Hawaii.

  • You can have only one active Purolator account connected to ShipEngine.

  • V2H 0G9 is not a serviceable postal code.

  • The following special services are not available in ShipEngine:

    • ExpressCheque

    • Chain of Signature

    • Advanced Shipment Notification

    • Custom Shipping Label

    • NAFTA/USCMA Certificate of Origin

    • FCC Form

    • FDA Form

Troubleshooting Tips

Issue

How to troubleshoot or resolve

Why do I get the error "Receiver Company is invalid" when I create Purolator shipping labels?

This error message indicates the Ship To Company field is too long. Purolator limits this field to 30 characters. Try to shorten the Company Name, or to move it into one of the address lines.

Why do I get the error "International Detail line X at Element Description has an invalid Value" when I create Purolator shipping labels?

This error message indicates the Customs Description field is too long for one or more of the customs declarations. Purolator limits this field to 50 characters. Try to shorten the Customs Description to fewer than 50 characters.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts