StarTrack (AU)

Australia Post's StarTrack service provides domestic shipping in Australia as well as Express, Premium, and Fixed Price Premium services through ShipEngine. ShipEngine's integration with StarTrack also supports custom label printing and batch processing.

To create a StarTrack account, contact StarTrack's sales team.

Australia Only

StarTrack is only available to Australian ShipEngine accounts.

This article contains:

Requirements

Connection requirements:

  • An active account with StarTrack.

  • Your StarTrack account number (8 digits).

    This number is different from your Australia Post account number (10 digits).

  • Your Production Credentials (API Key and Secret) from Australia Post's Developer Centre.

Manifest requirements:

StarTrack requires a manifest for each day's shipments. To manifest your StarTrack shipments, use ShipEngine's End of Day process.

Failure to manifest will result in additional fees

StarTrack will add a surcharge to your monthly invoice for non-manifested shipments.

Connect a StarTrack account to ShipEngine

To connect your StarTrack account to ShipEngine, you must first request your API Key and API Secret from the Australia Post Developer Centre.

If you do not yet have an account on the Australia Post Developer Centre, you must first create one. Then you can register for your API Keys.

Register for API Keys

  1. Go to https://developers.auspost.com.au/register.

  2. Complete the information and click Create Account.

  3. Log in to your new account and go to the APIs section.

  4. Select Register now for an API Key.

    Australia Post Dev Center Register API page.
  5. Complete the form with your StarTrack account information and check the boxes for the services you want to access. Click Next.

    StarTrack API registration form
  6. Choose ShipEngine from the platform partner list. Click Next.

    StarTtrac API registration Partner page
  7. Enter your state of origin and any additional comments you may need. Click Send.

    StarTrac API registration Territory selection

After you complete the registration process, Australia Post's developer support team will email you your API key and secret in an encrypted PDF. You can then connect your StarTrack account to ShipEngine.

Note

If you also have an Australia Post eParcel account, you can request your StarTrack account be added to the Australia Post account. Then you can use the same API Key and Secret for both accounts.

Enter this request into the comments field in the last step of the registration process.

Connect to ShipEngine

  1. Select the StarTrack tile in the pop-up window of available carriers.

    CONN_Tile_StarTrack_MRK.png
  2. Enter your StarTrack Account Number and the API Key and API Secret received from Australia Post developer support.

  3. Click Connect.

Available Features

The ShipEngine integration with StarTrack supports the following standard features and services:

Services and Options

Domestic Services

  • Express

  • Premium

  • Fixed Price Premium

Package Types

  • Package

  • Envelope

  • Pallet

  • Skid

  • Bag

  • Carton

  • Jiffy Bag

  • Satchel

Confirmation Options

  • Authority to Leave

  • Signature on Delivery

Additional Features

Feature

Description

Requires all shipments be manifested

Use ShipEngine’s manifest process to close out your day's shipments.

You should manifest your shipments at the end of the day before your StarTrack pickup. Failure to manifest your shipments can result in StarTrack charging a fee to your monthly invoice.

Return labels must also be manifested.

Multi-package shipping

Multi-package shipping is available for Premium and Express services.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Integration Notes

  • You cannot currently add carrier insurance to StarTrack shipments in ShipEngine. However, your contract with StarTrack should include details about the insurance that StarTrack provides by default for your parcels.

    Please contact StarTrack directly for details about your insurance coverage and for submitting any claims.

  • The Phone Number field on StarTrack labels has a 10-character limit, so this field cannot include spaces. Ex: 1234567890

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts