StarTrack (AU)

StarTrack is a subsidiary of Australia Post that specializes in domestic parcel delivery across Australia.

StarTrack Requirements

Connection Requirements:

  • An active account with StarTrack

  • Your Star Track account number (StarTrack account numbers are 8 digits long. This number is different from your Australia Post account number, which is 10 digits.)

  • Your Production Credentials (API Key and Secret) from Australia Post's Developer Centre.

Manifest Requirements:

StarTrack requires a manifest for each day's shipments. Use ShipEngine's End of Day process to manifest your shipments.

Failure to manifest will result in additional fees!

StarTrack will add a surcharge to your monthly invoice for non-manifested shipments.

Connect a StarTrack Account to ShipEngine

To connect your StarTrack account to ShipEngine, you must first request your API Key and API Secret from the Australia Post Developer Centre.

If you do not yet have an account with the Australia Post Developer Centre, you must first create one before registering for API keys.

Register for API Keys

  1. Go to https://developers.auspost.com.au/register.

  2. Complete the information and click Create Account.

  3. Log in to your new account and go to the APIs section.

  4. Select Register now for an API Key.

    Australia Post Dev Center Register API page.
  5. Complete the form with your StarTrack account information and check the boxes for the services you want to access. Click Next.

    StarTrack API registration form
  6. Choose ShipEngine from the platform partner list. Click Next.

    StarTtrac API registration Partner page
  7. Enter your state of origin and any additional comments you may need. Click Send.

    StarTrac API registration Territory selection

After you complete the registration process, Australia Post's developer support team will email you your API key and secret in an encrypted PDF. You can then connect your StarTrack account to ShipEngine.

Note

If you also have an Australia Post eParcel account, you can request your StarTrack account be added to the Australia Post account. Then you can use the same API Key and Secret for both accounts.

Enter this request into the comments field in the last step of the registration process.

Connect to ShipEngine

  1. Log in to the ShipEngine dashboard.

  2. Select the StarTrack tile in the pop-up window of available carriers.

    CONN_Tile_StarTrack_MRK.png
  3. Enter your StarTrack Account Number and the API Key and API Secret you received from Australia Post's developer support team.

  4. Click the Connect button.

Available Features for the StarTrack Integration

ShipEngine's integration with StarTrack supports the following standard features:

StarTrack Additional Features

ShipEngine's integration with StarTrack allows for the following additional features:

Feature

Description

Requires all shipments be manifested

Manifest your StarTrack shipments at the end of the day before your StarTrack pickup. Failure to manifest your shipments can result in fees from StarTrack.

Use ShipEngine's Create a Manifest endpoint to close out your day's shipments. Learn more about manifesting.

The StarTrack Order Summary Report will print out a driver copy and a sender copy. Give the driver copy to your StarTrack driver. There is no need to take any additional action on the printed form.

Return labels must also be manifested.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about the StarTrack Integration

  • You cannot currently add carrier insurance to StarTrack shipments through ShipEngine. However, your contract with StarTrack should include details about the insurance that StarTrack provides by default for your parcels.

    Contact StarTrack directly for details about your insurance coverage and for submitting any claims.

  • The Phone Number field has a 10-character limit and cannot include spaces (ex: 1234567890).

  • StarTrack will return rates when you make a request to the ShipEngine Rates endpoints, but StarTrack Rate Estimates are not supported.

    StarTrack rates include Goods and Services Tax (GST), fuel surcharges, and security surcharges.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.