Sendle (US & AU)

Sendle specializes in door-to-door domestic deliveries and cost-effective international shipping. ShipEngine's integration with Sendle supports domestic services for shipments originating from the US and both domestic and international services for shipments originating from Australia.

Interested in setting up a Sendle account? Contact their team to get started!

Sendle Requirements

Connection Requirements:

  • An active account with Sendle

  • Your Sendle Account ID and API Key

  • You must enter your billing details into your Sendle account before it can be successfully connected to ShipEngine.

International Shipping Requirements:

Fuel Surcharge

Sendle includes a fuel surcharge, which is a variable rate that can increase or decrease at any time. See Sendle's Fuel Surcharge page for up-to-date information and rates.

Connect a Sendle Account to ShipEngine

To connect your Sendle account to ShipEngine, you must first obtain your Sendle ID and API Key.

Obtain Your Sendle ID and API Key

  1. Log in to your Sendle account.

  2. Go to Account Settings.

  3. Select the Sender Details tab and accept the Dangerous Goods Terms and Conditions.

    The Sendle Dangerous Goods screen is displayed with the Terms and Conditions.
  4. Select the Integrations tab, enter your Website and Parcel Estimate, then agree to terms and conditions. Click Claim access.

    Sendle register API form
  5. Copy your Sendle ID and API Key provided on the next page.

  6. Open a new tab or browser window and log in to your ShipEngine account.

Connect Sendle to ShipEngine

To connect your Sendle account in the ShipEngine dashboard:

  1. Select the Sendle tile.

    Sendle logo on square tile button that reads, "Connect".
  2. Enter your Sendle ID and Sendle API Key into the corresponding fields.

  3. Click Connect.

Available Features for the Sendle Integration

ShipEngine's integration with Sendle supports the following standard features:

Sendle Additional Features

ShipEngine's integration with Sendle allows for the following additional features:

Feature

Description

Scheduled pickups

Creating a Sendle label will automatically schedule a pickup based on the scheduled Ship Date.

See Sendle's page on Parcel pickups Parcel pickups for more information and restrictions.

GST included in rates

Sendle rates include Goods and Services Tax (GST).

Contract rates

If you have contract rates available for your Sendle account, those rates will automatically be displayed whenever you get rates for your ShipEngine shipments.

Door-to-door delivery

Sendle picks up all shipments based on the scheduled Ship Date and the origin address of the Ship From Location in ShipEngine

Insurance

Sendle includes coverage for loss on all eligible domestic and international parcels at no extra charge.

Please review Sendle's Cover Policy outline Sendle's Cover Policy outlinefor more details. You can file insurance claims through Sendle directlyfile insurance claims through Sendle directly.

International shipping

When the destination is outside of Australia, ShipEngine will print a CN22 customs form on a 4 x 6-inch label.

See Sendle's International Pickup article for more information on shipping international parcels.

Label Messages

Label messages correspond to:

  • Label Message 1 = customer reference

  • Label Message 2 = receiver instructions (if blank, defaults to confirmation type)

  • Label Message 3 = sender instructions (does not print on label)

Sendle Express Service Details

  • Sendle Express is only available in Australian metro areas (specifically, where the pickup and delivery addresses are both in metro areas). List of supported pickup postcodes here: Sendle - Express Domestic Pickup Suburbs.

  • Express parcels can be up to 5kg and 20L.

  • Express parcels are picked up by different drivers, so you must keep them separate from any other Sendle parcels being picked up.

  • Express parcels are Authority To Leave only.

  • Same-day pickup when booked by 12:00 pm.

Return Labels

When returning an order, receivers must drop off their parcel at a supported drop-off point. Returns are Pay On Use, so you can print return labels to include in packages and you will only be charged for them if the receiver uses it.

Billing for Labels

Sendle generally bills on Monday for the previous week’s shipping.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about the Sendle Integration

Sendle Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Sendle: Base: is not yet serviced by Sendle

What it means: This happens when the Ship From Location is a P.O. Box, a parcel locker, or is otherwise out of Sendle’s pick-up range.

What to do: Update the Ship From Location for the order to use a location that is not a P.O. Box or parcel locker and is within Sendle’s pick-up range. Then attempt to create the label again.

Error: Invalid Sendle ID or API Key

When trying to connect a Sendle account to ShipEngine

This error message is typically caused by one of two things:

  • The Sendle ID or API Key was not entered properly.

    What to do: Ensure that the values you enter in ShipEngine match the Sendle ID and API Key provided by Sendle and that there are no additional spaces before or after the values.

  • Billing information has not been set up within your Sendle account.

    What to do: Log in to Sendle directly and check your Billing settings to ensure that billing information has been entered.

Error: An Error Has Occurred Shipments <= 500g and with a Cubic Meter Volume <= .002m must be shipped with the Satchel package type

What it means: If your parcel weight is more than 500 g, your dimensions also have to be over .002 cubic meters.

What to do: Update your dimensions and use Parcel as the package type for these shipments.

Please note: All Sendle shipments created in ShipStation must use the Parcel package type. The Satchel package type is no longer available.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.