Australia Post (AU)

Australia Post is the leader in business and ecommerce shipping in Australia. Australia Post account holders can use ShipEngine to track, ship, and manage all their Australia Post shipments.

Our integration with Australia Post includes domestic and international shipping, return labels, shipments containing alcohol, and more.

This article contains:

Australia Post eParcel Integration Requirements

Connection Requirements:

Manifest Requirements:

  • Australia Post requires a manifest for each day's shipments.

    To manifest your Australia Post shipments, use ShipEngine's End of Day process. For more information about Manifests and Order Summary Reports, visit the Australia Post User Guide PDF page.

Failure to manifest will result in additional fees!

Australia Post will add a surcharge to your monthly invoice for non-manifested shipments.

Connect Australia Post to ShipEngine

To connect your Australia Post account to ShipEngine, you must first register for a Shipping and Tracking API with Australia Post. You can then connect your account to ShipEngine.

Important

These steps require an Australia Post developer account. If already registered, or have a MyPost account, please log in with those details.

Register for Australia Post API Access

  1. Log in to your developer account and go to the Australia Post Register for a Shipping & Tracking API Key page. Click the Register for a Key button.

    Australia Post Developer Centre API Key registration page.
  2. Fill in the form with the appropriate information.

    Separate multiple account numbers with commas to add more than one account at a time.

    Click Next.

  3. Select Yes to see the drop-down of Platform Partners. Find ShipEngine in the drop-down menu. Check the box to confirm consent and click Next.

    AsutraliaPost_SEL_Engine.png
  4. Select your state/territory from the drop-down menu.

    You may add more account numbers in the Comment box if they did not all fit on the first step.

    Australia Post API Registration form final page.
  5. Click Send to finish the form.

    You will receive an email at the address specified on the first page of the form. Follow the instructions in the email to complete the setup.

    If you have any issues with the form or setup email, please contact the Customer Connectivity team at customer_connectivity@auspost.com.au.

Connect Your Account to ShipEngine

Log in to ShipEngine in a new tab or browser window.

  1. Select the Australia Post tile.

    The available carriers to add are displayed and the Australia Post tile is selected.
  2. Enter your Australia Post Account Number, API Key and API Secret into the corresponding fields.

  3. Click the Connect button.

Available Features for Australia Post eParcel

Services and Options

Australia Post eParcel Domestic Services

  • Parcel Post

  • Parcel Post w/ Signature

  • Express Post eParcel

  • Express Post

  • Express Post w/ Signature

  • National Full Rate

  • Express National Full Rate

  • Parcel Post Wine

  • Express Post Wine + Signature

  • Express eParcel Post Returns

  • eParcel Post Returns

Australia Post eParcel International Services

  • International Standard

  • International Standard w/ Signature

  • International Economy

  • International Economy w/ Signature

  • International Express - Merchandise

Australia Post eParcel Package Types

  • Package

Australia Post eParcel Confirmation Options

  • No Authority to Leave

  • Authority to Leave

  • Safe Drop

Additional Features

Feature

Description

Manifest (End of Day) forms Required

Australia Post requires you to manifest your shipments (both outgoing and return shipments).

To avoid fees, submit a manifest (EOD) form by the 4th Sunday of every month.

For more information about Manifests and Order Summary Reports, visit the Australia Post User Guide PDF page. Also see the ShipEngine Manifests Documentation.

Label Messages

ShipEngine Label messages #1 and #2 will print to sender reference fields on an Australia Post label.

Label Message #3 will print to the Delivery Instruction field.

Multi-Package available for Domestic Shipments

Multi-Package support is available for all Outbound Domestic Shipments. It is not available for international services or eParcel returns.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Integration Notes

  • You cannot create international labels over $2,000 in declared customs value.

  • Estimated delivery dates are not available. Please refer to Australia Post's delivery guidelines for estimated delivery times.

  • Australia Post requires an End of Day manifest or there will be fees added to your monthly invoice.

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error message when getting rates or creating a label: "Your combination of suburb, state & postcode doesn't match. Please review and try again."

This error means the customer's address is not valid per Australia Post. Compare the address with Australia Post's Find a postcode results and correct the address as needed.

Errors when creating an Australia Post manifest.

Sometimes, these errors indicate a slow response from Australia Post that ShipEngine was not able to process successfully, but the manifests are generated as expected on Australia Post's side.

If you have an eParcel account, log in and check your manifest history to see if the Australia Post manifest is available.

If you're not able to access the manifest there, please open a case with our support team with the full text of the error and the date of the shipments you were trying to close. If you were trying to close a specific selection of shipments (instead of the full day) please also include the list of shipments.

Phone entered is invalid 'shipments[0].from.phone'

The Ship From address and the eParcel account phone number do not match.

Adjust your Ship From address phone number in ShipEngine to match the eParcel account phone number.

Error Message: The transit cover amount cannot be greater than the total item contents value. (international labels)

MEANING: The Carrier Insurance amount is higher than the customs amount.

FIX: Change the insurance total to be equal to or less than the total customs declaration amount.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts