Can I schedule a pickup in ShipEngine?

Yes! You can schedule pickups via the Schedule a Carrier Pickup endpoint for the following carriers:

  • USPS

  • UPS

  • DHL Express

  • ShipEngine Carriers (Stamps.com and UPS)

For shipments created with non-supported carriers, you must schedule pickups with the carrier directly.

Schedule a Pickup

To schedule a pickup via the Schedule a Carrier Pickup endpoint, you will need to list the label IDs for the shipments you want to be picked up. Learn more about making a List Labels call to retrieve your label IDs.

The pickup location will be your account Ship From location or the origin address of the warehouse_id used when creating the specified labels.

Important

All label IDs must have the same carrier and warehouse_id for the pickup to be scheduled successfully.

Cancel a Pickup

There may be times when you need to cancel previously scheduled pickups. To cancel a previously scheduled pickup, you will need the pickup_id. The pickup_id will be included in the response data when scheduling a pickup. You can also make a call to List Your Pickups to retrieve the pickup_id.

Below is an example response where you can find the pickup_id:

{
    "pickup_id": "pik_3YcKU5zdtJuCqoeNwyqqbW",
    "label_ids": [
      "se-28529731"
    ],
    "created_at": "2018-09-23T15:00:00.000Z",
    "cancelled_at": "2018-09-23T15:00:00.000Z",
    "carrier_id": "se-28529731",
    "warehouse_id": "se-28529731",
    "confirmation_number": "292513CL4A3",
    "contact_details": {
      "name": "string",
      "email": "john.doe@example.com",
      "phone": "strings"
    },
    "pickup_notes": "string",
    "pickup_window": [{
      "start_at": "2019-11-11T15:00:00.000Z",
      "end_at": "2018-11-11T15:00:00.000Z"
    }]
  }

Note

Some carriers have rules pertaining to how close to the pickup window a pickup can be canceled. Please check with the carrier for more information.