ShipEngine is a flexible API solution that can be utilized in multiple ways. However, there are best practices we recommend when using and integrating with ShipEngine.
It is important to set up error logging for easier troubleshooting both locally and when contacting ShipEngine support.
The most important piece of information that can help support find your requests is the request_id. For faster and more efficient troubleshooting, be sure to log this value from the response data.
ShipEngine implements usage limits to ensure consistent performance and uptimes. When testing or planning your use of ShipEngine, be sure to monitor the amount of requests you are making. Effectively monitoring your requests will also help to avoid unnecessary charges for using ShipEngine.
Our default usage limit for the production environment is 200 requests per minute. If this limit is exceeded, you will be met with 429 errors.
The Sandbox Environment
The sandbox environment has different usage limits than production. Those limits are 20 requests per minute.