The support team at ShipEngine can help you with any questions you may have about ShipEngine itself. That said, there may be times you need to talk to the shipping carrier or postage provider for assistance, such as locating a missing package or inquiries about delivery exceptions.
Below is a list of publicly available support resources for all of ShipEngine's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier:
|
Partner |
Help Center |
Support Email |
Support Phone |
Other Resources |
|---|---|---|---|---|
|
Access Worldwide |
info@accessworldwide.net |
+1-877-564-8581 |
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|
APC |
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|
Asendia |
info.usa@asendia.com |
+1-800-624-5287 |
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|
Australia Post |
13 POST (13 76 78) from within Australia +61 3 8847 9045 from overseas 13 11 18 for business |
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|
Canada Post |
+1-866-607-6301 |
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|
DHL eCommerce |
gmus-askcustomerservice@dhl.com |
+1-800-805-9306 |
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|
DHL Express |
US: Link CA: Link AU: Link UK: Link |
US: Form CA: Form AU: Form UK: Form |
US: +1-800-225-5345 CA: +1 855-345-7447 AU: 13 14 06 UK: 0844 248 0844 |
|
|
DPD (UK only) |
0121 275 0500 |
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|
Endicia |
+1-800-576-3279 |
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|
Evri (formerly Hermes) |
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|
Express 1 |
+1-800-399-3971 |
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|
FedEx |
US: Link CA: Link UK: Link |
US: Form CA: Form UK: Form |
CA & US: +1-800-463-3339 UK: 03456 00 00 68 |
|
|
FirstMile |
info@firstmile.com |
+1-866-847-0674 |
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|
Landmark Global |
US: Link CA: Link AU: Link UK: Link |
US: Form CA: Form AU: Form UK: Form |
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|
LSO |
customerservice@lso.com |
+1-800-800-8984 |
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|
Newgistics |
US: +1-877-860-5997 UK: +44 (0)207 404 8040 |
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|
OnTrac |
+1-800-334-5000 |
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|
Parcelforce Worldwide |
0344 800 4466 |
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|
Purolator Canada |
+1-888-744-7123 |
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|
RR Donnelley |
+1-800-742-4455 |
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|
SEKO Omni-Channel Logistics |
hello@sekologistics.com |
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|
Sendle |
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|
Support: +1-855-889-7867 Fraud team: +1-866-634-4708 |
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|
UPS |
US: Link CA: Link AU: Link UK: Link |
US: Form CA: Form AU: Form UK: Form |
CA & US: +1-800-742-5877 AU: +61 131 877 UK: 03457 877 877 |
