Our support team can help you with any questions you may have about the ShipEngine API. For questions related to your shipping or postage provider accounts, such as locating a missing package or inquiring about delivery exceptions, we recommend contacting your carrier.
Below is a list of publicly available resources for ShipEngine's most popular carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.
|
Partner |
Support Email |
Support Phone |
Help Center and Other Resources |
|---|---|---|---|
|
Australia Post eParcel |
13 POST (13 76 78) from within Australia +61 3 8847 9045 from overseas 13 11 18 for business |
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|
Australia Post My Post Business |
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|
Canada Post |
+1-866-607-6301 |
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Deutsche Post Cross-Border |
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|
DHL eCommerce |
gmus-askcustomerservice@dhl.com |
+1-800-805-9306 |
|
|
DHL Express |
US: Form CA: Form AU: Form UK: Form |
US: +1-800-225-5345 CA: +1 855-345-7447 AU: 13 14 06 UK: 0844 248 0844 |
US: Link CA: Link AU: Link UK: Link |
|
DPD UK |
0121 275 0500 |
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|
Endicia |
+1-800-576-3279 |
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|
Evri (formerly Hermes) |
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|
FedEx |
US: Form CA: Form UK: Form |
CA & US: +1-800-463-3339 UK: 03456 00 00 68 |
US: Link CA: Link UK: Link |
|
GlobalPost |
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|
Royal Mail |
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SEKO Omni-Channel Logistics |
hello@sekologistics.com |
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|
Sendle |
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|
Stamps.com |
Support: +1-855-889-7867 Fraud team: +1-866-634-4708 |
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|
UPS |
US: Form CA: Form AU: Form UK: Form |
CA & US: +1-800-742-5877 AU: +61 131 877 UK: 03457 877 877 |
US: Link CA: Link AU: Link UK: Link |
|
Yodel |
