How can I contact my carrier for support?

The support team at ShipEngine can help you with any questions you may have about ShipEngine itself. That said, there may be times you need to talk to the shipping carrier or postage provider for assistance, such as locating a missing package or inquiries about delivery exceptions.

Below is a list of publicly available support resources for all of ShipEngine's Carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier:

Carrier Support Resources

Partner

Help Center

Support Email

Support Phone

Other Resources

Access Worldwide

Link

info@accessworldwide.net 

Form

+1-877-564-8581

APC

Link

Form

Asendia

Link

info.usa@asendia.com

+1-800-624-5287

Australia Post

Link

13 POST (13 76 78) from within Australia 

+61 3 8847 9045 from overseas

13 11 18 for business

Helpful Contacts

Canada Post

Link

Form

+1-866-607-6301

DHL eCommerce

Link

gmus-askcustomerservice@dhl.com

Form

+1-800-805-9306

Business Customer FAQs

DHL Express

US: Link

CA: Link

AU: Link

UK: Link

US: Form

CA: Form

AU: Form

UK: Form

US: +1-800-225-5345

CA: +1 855-345-7447 

AU: 13 14 06 

UK: 0844 248 0844 

DHL Capability Tool

DPD (UK only)

Link

Form

0121 275 0500

Endicia

Link

Form

+1-800-576-3279

Evri (formerly Hermes)

Link

Contact Evri’s Client Service Desk

Express 1

Form

+1-800-399-3971

FedEx

US: Link

CA: Link

UK: Link

US: Form

CA: Form

UK: Form

CA & US: +1-800-463-3339 

UK: 03456 00 00 68

FirstMile

info@firstmile.com

+1-866-847-0674

Globegistics

Link

csteam1@globegisticsinc.com

+1-866-296-8003

Landmark Global

US: Link

CA: Link

AU: Link

UK: Link

US: Form

CA: Form

AU: Form

UK: Form

LSO

customerservice@lso.com

+1-800-800-8984

Newgistics

US: +1-877-860-5997 

UK: +44 (0)207 404 8040 

Resource Library

OnTrac

Link

Form

+1-800-334-5000

Parcelforce Worldwide

Link

Form

0344 800 4466

Purolator Canada

Link

Form

+1-888-744-7123

RR Donnelley

Form

+1-800-742-4455

SEKO Omni-Channel Logistics

Link

hello@sekologistics.com

Contact Directory

Sendle

Link

Form

Stamps.com

Link

Form

Support: +1-855-889-7867 

Fraud team: +1-866-634-4708 

UPS

US: Link

CA: Link

AU: Link

UK: Link

US: Form

CA: Form

AU: Form

UK: Form

CA & US: +1-800-742-5877 

AU: +61 131 877

UK: 03457 877 877