ShipEngine's integration with Uber is our first local delivery solution! Uber gives your local customers the option to choose same-day delivery at checkout. Uber is available in the following countries: US
Interested in offering same-day and local delivery to your customers? Create an Uber Direct account to get started!
Connection Requirements:
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An active account with Uber
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Authentication Key
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Customer ID
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Signature Secret
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Uber rates are subject to change multiple times a day, which means the rate when you schedule may not match the estimated rate seen prior to scheduling.
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No insurance options are available for Uber shipments.
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Voiding labels in ShipEngine can cancel the delivery with Uber. However, the normal Uber restrictions apply based on whether a delivery person has been assigned or not.
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Cancel order with no delivery person assigned: no charge
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Cancel order with a delivery person assigned but pickup not yet complete: $5 fee
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Cancel order with a delivery person assigned and pickup is complete: full delivery fee
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Driver notes can be added to Uber shipments in the advanced_options object.
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ShipEngine's Uber integration does not support driver tipping at this time.
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Return shipments are not supported with local delivery at this time. Returns cannot be delivered via Uber.
