Uber (US)

ShipEngine's integration with Uber is our first local delivery solution. You can use Uber to make same-day deliveries to your local customers.

Uber Integration Requirements

Connection Requirements:

  • An active account with Uber

  • Authentication Key

  • Customer ID

  • Signature Secret

Connect Uber to ShipEngine

To connect your Uber account in the ShipEngine dashboard:

  1. Select the Uber tile from the Available Carriers pop-up window.

    CONN_Tile_Uber.png
  2. Enter your Uber Authentication Key, Customer ID, and Signature Secret.

  3. Click the Connect button.

Available Features for Uber Integration

ShipEngine's integration with Uber supports the following standard local carrier features:

Feature

Supported?

Estimated Rates

Green checkmark. Supported feature. Yes.

Real-Time Tracking

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Driver Tipping

Red X mark. Unsupported feature. No.

Void/Cancel Delivery

Green checkmark. Supported feature. Yes.

Proxy Phone Number

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Additional Features for Uber

ShipEngine's integration with Uber allows for the following additional features:

Feature

Description

Types of Pickups Supported

On-demand

Supported Services

Local Delivery

Additional Details About the Uber Integration

  • Uber rates are subject to change multiple times a day, which means the rate when you schedule may not match the estimated rate seen prior to scheduling.

  • No insurance options are available for Uber shipments.

  • Voiding labels in ShipEngine can cancel the delivery with Uber. However, the normal Uber restrictions apply based on whether a delivery person has been assigned or not.

    • Cancel order with no delivery person assigned: no charge

    • Cancel order with a delivery person assigned but pickup not yet complete: $5 fee

    • Cancel order with a delivery person assigned and pickup is complete: full delivery fee

  • Driver notes can be added to Uber shipments in the advanced_options object.

  • ShipEngine's Uber integration does not support driver tipping at this time.

  • Return shipments are not supported with local delivery at this time. Returns cannot be delivered via Uber.