Uber (US)

July 28, 2022 17:21

ShipEngine's integration with Uber is our first local delivery solution. You can use Uber to make same-day deliveries to your local customers.

Uber Integration Requirements

Connection Requirements:

To connect your Uber account in the ShipEngine dashboard:

Go to the Connections section of your ShipEngine account and select Carriers.
Click the Connect New Account button under the My Carrier Accounts section.
Select the Uber tile from the Available Carriers pop-up window.
Enter your Uber Authentication Key, Customer ID, and Signature Secret.
Click the Connect button.

ShipEngine's integration with Uber supports the following standard local carrier features:

ShipEngine's integration with Uber allows for the following additional features:

Feature	Description
Types of Pickups Supported	On-demand
Supported Services	Local Delivery

Uber rates are subject to change multiple times a day, which means the rate when you schedule may not match the estimated rate seen prior to scheduling.
No insurance options are available for Uber shipments.
Voiding labels in ShipEngine can cancel the delivery with Uber. However, the normal Uber restrictions apply based on whether a delivery person has been assigned or not.
- Cancel order with no delivery person assigned: no charge
- Cancel order with a delivery person assigned but pickup not yet complete: $5 fee
- Cancel order with a delivery person assigned and pickup is complete: full delivery fee
Driver notes can be added to Uber shipments in the advanced_options object.
ShipEngine's Uber integration does not support driver tipping at this time.
Return shipments are not supported with local delivery at this time. Returns cannot be delivered via Uber.