Chronopost (FR)

Chronopost offers express delivery services for parcels up to 30 kg. ShipEngine's integration with Chronopost supports domestic delivery (including to French territories) and international delivery for shipments originating in France.

Chronopost Requirements

Connection Requirements:

  • An active account with Chronopost

  • Your Chronopost account number and password

Your Chronotrace Code is Your Account Password

You will use your Chronotrace code as your account password in ShipEngine. Contact your Chronopost account manager to request the Chronotrace Code for your account.

Connect Chronopost to ShipEngine

To connect your Chronopost account in the ShipEngine dashboard:

  1. Select the Chronopost tile from the Available Carriers pop-up window.

    ChronopostConnectionTile.png
  2. Enter your Chronopost Account Number and Password into the corresponding fields.

  3. Click the Connect button.

Chronopost Available Features

ShipEngine's integration with Chronopost supports the following standard features:

Chronopost Additional Features

ShipEngine's integration with Chronopost allows for the following additional features:

Feature

Description

Labels charged upon label creation

Your Chronopost account is charged when you create the label, not when the label is scanned.

Carrier insurance

Estimated rates in ShipEngine do not include carrier insurance fees.

Void labels

You can void Chronopost labels via ShipEngine. However, Chronopost can take up to one hour to update and allow a label to be voided once created. If you attempt to void before this, you may receive an error. To resolve the error, wait one hour and attempt to void the label again.

Labels voided via ShipEngine cannot be used to dispatch a parcel. Voided labels cannot be reactivated.

Labels not used within two months of creation are no longer valid.

Customs forms

  • Chronopost includes customs declarations directly on the label.

  • Chronopost submits customs electronically for all international shipments except for those with a Ship From Location in the Schengen area.

Label messages

Chronopost supports two label message fields: Sender and Recipient Ref.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Chronopost Integration Notes

  • The rates you see returned by ShipEngine are estimated rates. The actual rates billed to your Chronopost account may vary somewhat based on the actual weight, dimensions, and declared value (if insurance is added) of the parcel.

  • Chronopost charges €3.95 for residential delivery.

  • If using the 8.5"x11" label format, the borders of the label may not print as expected. However, you can still use the label as all required data will still be included.

  • Chronopost does not support third-party billing.

Chronopost Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Cette étiquette n'est pas encore annulable, veuillez réessayer dans un instant.

What it means: It can take Chronopost up to one hour to update and allow you to void a label.

What to do: If you receive this message when attempting to void a label, wait one hour and try again.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts