OnTrac (US)

OnTrac is a regional carrier servicing California and the major metropolitan areas of Arizona, Colorado, Idaho, Nevada, Oregon, Utah, and Washington. View OnTrac's estimated delivery times for each of these states.

OnTrac Requirements

Connection Requirements:

Connect OnTrac to ShipEngine

To connect your OnTrac account in the ShipEngine dashboard:

  1. Select the OnTrac tile from the Available Carriers pop-up window.

    OnTrac Logo
  2. Enter your OnTrac Account Number and Password into the corresponding fields.

  3. Click the Connect button.

Available Features for the OnTrac Integration

ShipEngine's integration with OnTrac supports the following standard features:

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Additional Details about the OnTrac Integration

  • OnTrac supports Label Messages 1 and 2 only.

  • ShipEngine's OnTrac integration does not currently support third-party or recipient billing options.

OnTrac Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Invalid credentials error when attempting to connect OnTrac to ShipStation.

After you create an account with OnTrac, they will send you an email that contains your Account Number, WebOnTrac Login, and Password.

What to do: You must create a different password specific to ShipEngine, or you will receive an invalid credentials error message when attempting to connect your OnTrac account.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts