OnTrac is a regional carrier servicing California and the major metropolitan areas of Arizona, Colorado, Idaho, Nevada, Oregon, Utah, and Washington. View OnTrac's estimated delivery times for each of these states.
Interested in expanding your regional delivery options? Visit the OnTrac website to open an account!
Connection Requirements:
-
An active account with OnTrac
-
Your OnTrac Account Number and Password (Contact OnTrac at softwaresupport@ontrac.com to retrieve your password.)
The carrier integration can be used to create domestic shipping labels.
The carrier integration can be used to create international shipping labels.
ShipEngine will submit international customs information electronically to the carrier.
The carrier integration can be used to create domestic return labels.
When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.
Additional carrier insurance can be purchased through ShipEngine.
Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.
Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.
Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.
ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.
ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.
The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.
You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
Invalid credentials error when attempting to connect OnTrac to ShipStation. |
After you create an account with OnTrac, they will send you an email that contains your Account Number, WebOnTrac Login, and Password. What to do: You must create a different password specific to ShipEngine, or you will receive an invalid credentials error message when attempting to connect your OnTrac account. |
The carrier integration can be used to create domestic shipping labels.
The carrier integration can be used to create international shipping labels.
ShipEngine will submit international customs information electronically to the carrier.
The carrier integration can be used to create domestic return labels.
When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.
Additional carrier insurance can be purchased through ShipEngine.
Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.
Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.
Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.
ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.
ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.
The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.
You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.
