Toll IPEC (AU)

Toll Interstate Parcel Express Company (part of the Toll Group) specializes in fast and affordable delivery of larger items (up to 25 kg) in short-range, metro areas of Australia.

Interested in opening a Toll IPEC account? Visit the Toll website to get started!

Toll IPEC Requirements

Connection Requirements:

  • An active account with Toll IPEC

  • Your Toll IPEC account information:

    • Name

    • Email

    • Company Name

    • Address Line 1 (Address Line 2 optional), Suburb, and State

    • Contact's Name

    • Account Number

    • Account Manager

Connect Toll IPEC to ShipEngine

To connect your Toll IPEC account in the ShipEngine dashboard:

  1. Select the TOLL tile from the Available Carriers pop-up window.

    Toll Priority logo. Button that reads, Connect
  2. Enter your Toll IPEC Address Information, Account Number, and Toll IPEC Account Manager.

  3. Click the Connect button.

Available Features for Toll IPEC Integration

The ShipEngine integration with Toll IPEC supports the following standard features and services:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.

Additional Features for Toll IPEC

The ShipEngine integration with Toll IPEC allows for the following additional features:

Feature

Description

Carrier Insurance

Toll IPEC supports carrier insurance on an account-by-account basis.

Additional Details About the Toll IPEC Integration

  • Only shippers approved by Toll IPEC can ship Dangerous Goods (DGs).

    You must have your account set up as DG compliant before you can ship dangerous goods with Toll IPEC. You must arrange this compliance during the Account Setup process with Toll IPEC's Sales team.

Troubleshooting Tips for Toll IPEC

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Line reference value maximum limit is 13. (Serialization).

What it means: Since label messages are unavailable with for Toll IPEC labels, any attempt to create a label with label messages will result in this error.

What to do: Remove the label message and try again.

Error: Receiver Phone number is mandatory (Serialization)

What it means: The order needs to have a valid phone number to allow for label creation.

What to do: Add a valid phone number to the Recipient details.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.