For UK-based ShipStation API accounts, you have immediate access to GlobalPost, EVRi, DPD, Royal Mail, and InPost (FKA Yodel) services with ShipStation API Carriers (with more carriers to come soon!). There’s no need to create and connect individual carrier accounts. Activate ShipStation API Carriers by adding the billing method you wish to use to purchase your labels and add funds to your ShipStation API Balance.
Evri provides domestic drop-off and scheduled collection services. When using collection services, we automatically schedule a next-day pickup for those parcels with Evri. DPD and InPost provide domestic drop-off services for either "print at home" or "print at store".
To learn more about our discounted rates, contact our sales team.
Updated Customs Description Requirements for Shipments to the EU
Beginning February 2nd, 2026 the European Union will have enhanced customs descriptions requirements. The new requirements will include a list of Stop words, which are generic descriptions that do not allow customs authorities to clearly identify the nature of the goods being imported.
Please see Harmonized Tariff Codes and Customs Descriptions or more information on the updated description requirements.
- Activate ShipStation API Carriers in your ShipStation API Account (steps included in the following section)
-
Add funds to your ShipStation API Balance
You can add funds using ShipStation API’s add_funds endpoint, which must first be enabled by the ShipStation API Support team. If you'd like to add funds via this endpoint, please submit a request to our support team.
- All shipments require weight and dimensions (we recommend using grams or kilograms for weight units)
- First and last names are required for both Ship To and Ship From addresses
- GlobalPost and InPost (FKA Yodel) parcels must be dropped off at a drop-off point (pickups not yet available for GlobalPost and InPost from ShipStation API services).
To start using ShipStation API Carriers, you must activate it by adding the payment method you wish to use for your labels. Log in to ShipStation API and do the following:
Â
You will now see your available carriers under Setup > Carriers, where you can also find their unique Carrier IDs. You can also make a List Carriers call to view all of your Carrier IDs and available services.
Be sure to also add funds to your ShipStation API Balance so you can start purchasing your labels!
Connecting Your Own Carrier Accounts
You can also connect your own carrier accounts through the My Carrier Accounts section of the Carriers settings page.
The UK ShipStation API Carriers support the following standard features:
| Feature | DPD from ShipStation API | EVRi from ShipStation API | GlobalPost from ShipStation API | Parcelforce Royal Mail by ShipStation API | Royal Mail from ShipStation API | InPost (FKA Yodel) from ShipStation API |
|---|---|---|---|---|---|---|
| Domestic Shipping | ||||||
| International Shipping | ||||||
| Electronic Customs Submission | ||||||
| Return Labels | ||||||
| Estimated Rates | ||||||
| Tracking | ||||||
| Label Branding | ||||||
| Label Messages | ||||||
| Multi-package Shipping | ||||||
| Pickup |
Click to view the available services for GlobalPost, EVRi, DPD, Royal Mail, Parcelforce from Royal Mail, and InPost from ShipStation API.
With GlobalPlus Economy, you can ship to over 200 countries.
| Available Package Types | Max Weight | Min Dimensions | Max Dimensions |
|---|---|---|---|
| Package | 2 kg | N/A |
Max length (the longest side): 60 cm Length + Width + Height cannot exceed 90 cm |
Additional service details:
- Tracking: Door to country
- Maximum value of goods: £1,000 GBP
- No default coverage for loss or damage (you may add third-party insurance if desired)
- Duties & taxes: paid by recipient (DDU)
Should any of your GlobalPost shipments that include loss/damage coverage become lost or damaged in transit, you can file a claim within 90 days of the shipment date.
GlobalPost Claim limits vary by country:
- 🇺🇸 US-based accounts include up to $100 in loss/damage protection for Standard shipments and up to $200 in loss/damage protection for Plus shipments.
- 🇬🇧 UK-based accounts include up to £50 in loss/damage protection for Standard shipments plus the cost of the label.
- All claims must be filed by the shipper, not the recipient.
- Damage claims can be submitted at any time. Claims for lost packages cannot be submitted until 30 days after the shipment date.
- All claims must be submitted within 90 days after the shipment date.
- Go to the GlobalPost Claim Form page.
-
Fill in the online form:
- You will need a good contact email, the shipment tracking number, the shipment date, and the claim amount.
- Do not include the shipping cost when filling in the Claim Amount field. If the claim is approved, the shipping cost will be added to your total payment.
- For damage claims, upload an image of the damaged shipment.
-
Send the form when all fields have been completed.
- If you submit a partially completed form, GlobalPost will not be able to process your claim and will notify you via email. Complete any missing information on your previously submitted claim form and resubmit it, or complete a new claim.
Once a claim has been approved, the refund will be credited to your shipping account within 3 business days. It can take up to 3 weeks for a claim to be processed. Please contact GlobalPost if you have not received a response to your claim within 3 weeks.
If you feel your claim was incorrectly denied, please submit a new claim with new or updated information.
The following table provides further details about Evri services:
| Service | Description |
|---|---|
| Courier Collection: Schedule Pickup |
You can create a label using either of Evri’s Courier Collection services (Evri Domestic or Evri Postable) available in ShipStation API. Once you create a label, we automatically send a pickup request to Evri for the following business day. The collection cost will be included in the label fee. To change or cancel Courier Collection requests, you must contact ShipEngine support. The cutoff time for collection is just past midnight. For example, if you need service for tomorrow, the latest time you can submit the collection request is by 00:59 AM on 25/05/23. |
| Postable |
"Postable" means anything that can fit into a letterbox, such as large letters, books, or small toys. Residential and workplace deliveries of Postable packages do not require a person to receive the package. Items that can be sent as Postable may be:
|
| Paperless Label Support |
You can request a paperless label download link instead of a label PDF when creating a label. Add the Paperless / QR Code supported for the following services:
|
The following Parcelforce services are available through the Royal Mail from ShipStation API integration.
| Service | Carrier Code | API Code |
|---|---|---|
| ExpressAM – Drop Off | PFEAM | pf_cnd_walleted_exp_am |
| ExpressAM – Parcel Collect (Print at Home) | PFEAMCOLLECT | rm_cnd_walleted_exp_am_collect |
| ExpressAM – Parcel Collect (Bring My Label) | PFEAMCOLLECTBML | rm_cnd_walleted_exp_am_collect_bml |
| Express10 – Drop Off | PFE10 | pf_cnd_walleted_exp_10 |
| Express10 – Parcel Collect (Print at Home) | PFE10COLLECT | rm_cnd_walleted_exp_10_collect |
| Express10 – Parcel Collect (Bring My Label) | PFE10COLLECTBML | rm_cnd_walleted_exp_10_collect_bml |
| Express24 – Drop Off | PFE24 | pf_cnd_walleted_exp_24 |
| Express24 – Parcel Collect (Print at Home) | PFE24COLLECT | rm_cnd_walleted_exp_24_collect |
| Express24 – Parcel Collect (Bring My Label) | PFE24COLLECTBML | rm_cnd_walleted_exp_24_collect_bml |
| Express48 – Drop Off | PFE48 | pf_cnd_walleted_exp_48 |
| Express48 – Parcel Collect (Print at Home) | PFE48COLLECT | rm_cnd_walleted_exp_48_collect |
| Express48 – Parcel Collect (Bring My Label) | PFE48COLLECTBML | rm_cnd_walleted_exp_48_collect_bml |
| Express48 Large – Parcel Collect (Print at Home) | PFELGCOLLECT | rm_cnd_walleted_exp_lg_collect |
| Express48 Large – Parcel Collect (Bring My Label) | PFELGCOLLECTBML | rm_cnd_walleted_exp_lg_collect_bml |
| Service | Carrier Code | API Code |
|---|---|---|
| Global Priority ROW – Drop Off | PFIGPG | pf_cnd_walleted_gp_row |
| Global Priority ROW – Parcel Collect (Print at Home) | PFIGPGCOLLECT | rm_cnd_walleted_gp_row_collect |
| Global Priority ROW – Parcel Collect (Bring My Label) | PFIGPGCOLLECTBML | rm_cnd_walleted_gp_row_collect_bml |
| Global Priority Europe – Drop Off | PFIGPE | pf_cnd_walleted_gp_eu |
| Global Priority Europe – Parcel Collect (Print at Home) | PFIGPECOLLECT | rm_cnd_walleted_gp_eu_collect |
| Global Priority Europe – Parcel Collect (Bring My Label) | PFIGPECOLLECTBML | rm_cnd_walleted_gp_eu_collect_bml |
The following features are supported for Parcelforce services:
-
Pickup on label creation for Parcel Collect services
- The Pickup Date will be set to the first available slot within the next 5 business days. Same-day collections are not available.
- Sunday pick-ups are not supported; you will need to change the order date to the next day to create a label.
- The timeslot shown is an estimate from Royal Mail; they do not guarantee pickup times.
- If a label is voided, the pickup will be cancelled at the same time.
Parcel Collect services support the following label workflows:
- Print at Home – Print the label before parcel collection.
- Bring My Label – The courier brings the shipping label at pickup.
Parcelforce Worldwide Connection Migration
Beginning January 21st, 2026 ShipStation API's integration with Parcelforce has moved over to their new API services. This updated integration will support Parcelforce's 'Building the Future' initiative and you will see Parcelforce services available with your Royal Mail from ShipStation API account.
Note: Weight Limit
The maximum weight for any standard parcel package type is 30kg.
Domestic Services
| Description | Carrier Code | API Code |
|---|---|---|
| Domestic Tracked 24 - Drop off | TOLP24 | rm_cnd_walleted_tracked24 |
| Domestic Tracked 24 - Parcel Collect (Bring My Label) | TOLP24COLLECTBML | rm_cnd_walleted_tracked24_collect_bml |
| Domestic Tracked 24 - Parcel Collect (Print at Home) | TOLP24COLLECT | rm_cnd_walleted_tracked24_collect |
| Domestic Tracked 24 with Signature - Drop off | TOLP24SF | rm_cnd_walleted_tracked24_sign |
| Domestic Tracked 24 with Signature - Parcel Collect (Bring My Label) | TOLP24SFCOLLECTBML | rm_cnd_walleted_tracked24_sign_collect_bml |
| Domestic Tracked 24 with Signature- Parcel Collect (Print at Home) | TOLP24SFCOLLECT | rm_cnd_walleted_tracked24_sign_collect |
| Domestic Tracked 48 - Drop off | TOLP48 | rm_cnd_walleted_tracked48 |
| Domestic Tracked 48 - Parcel Collect (Bring My Label) | TOLP48COLLECTBML | rm_cnd_walleted_tracked48_collect_bml |
| Domestic Tracked 48 - Parcel Collect (Print at Home) | TOLP48COLLECT | rm_cnd_walleted_tracked48_collect |
| Domestic Tracked 48 with Signature - Drop off | TOLP48SF | rm_cnd_walleted_tracked48_sign |
| Domestic Tracked 48 with Signature - Parcel Collect (Bring My Label) | TOLP48SFCOLLECTBML | rm_cnd_walleted_tracked48_sign_collect_bml |
| Domestic Tracked 48 with Signature - Parcel Collect (Print at Home) | TOLP48SFCOLLECT | rm_cnd_walleted_tracked48_sign_collect |
| ExpressAM Drop-Off (Parcelforce) | PFEAM | pf_cnd_walleted_exp_am |
| ExpressAM Parcel Collect Print at Home (Parcelforce) | PFEAMCOLLECT | rm_cnd_walleted_exp_am_collect |
| ExpressAM Parcel Collect Bring My Label (Parcelforce) | PFEAMCOLLECTBML | rm_cnd_walleted_exp_am_collect_bml |
| Express10 Drop-Off(Parcelforce) | PFE10 | pf_cnd_walleted_exp_10 |
| Express10 Parcel Collect Print at Home (Parcelforce) | PFE10COLLECT | rm_cnd_walleted_exp_10_collect |
| Express10Parcel Collect Bring My Label (Parcelforce) | PFE10COLLECTBML | rm_cnd_walleted_exp_10_collect_bml |
| Express24 Drop-Off (Parcelforce) | PFE24 | pf_cnd_walleted_exp_24 |
| Express24 Parcel Collect Print at Home (Parcelforce) | PFE24COLLECT | rm_cnd_walleted_exp_24_collect |
| Express24 Parcel Collect Bring My Label (Parcelforce) | PFE24COLLECTBML | rm_cnd_walleted_exp_24_collect_bml |
| Express48 Drop-Off (Parcelforce) | PFE48 | pf_cnd_walleted_exp_48 |
| Express48 Parcel Collect Print at Home (Parcelforce) | PFE48COLLECT | rm_cnd_walleted_exp_48_collect |
| Express48 Parcel Collect Bring My Label (Parcelforce) | PFE48COLLECTBML | rm_cnd_walleted_exp_48_collect_bml |
| Express48 Large Parcel Collect Print at Home (Parcelforce) | PFELGCOLLECT | rm_cnd_walleted_exp_lg_collect |
| Express48 Large Parcel Collect Bring My Label (Parcelforce) | PFELGCOLLECTBML | rm_cnd_walleted_exp_lg_collect_bml |
International Services
| Description | Carrier Code | API Code |
|---|---|---|
| International Tracked - Drop off | ITROLP | rm_cnd_walleted_tracked |
| International Tracked - Parcel Collect (Print at Home) | ITROLPCOLLECT | rm_cnd_walleted_tracked_collect |
| International Tracked - Parcel Collect (Bring My Label) | ITROLPCOLLECTBML | rm_cnd_walleted_tracked_collect_bml |
| International Tracked Heavier - Drop off | ITHCOLP | rm_cnd_walleted_tracked_heavier |
| International Tracked Heavier - Parcel Collect (Print at Home) | ITHCOLPCOLLECT | rm_cnd_walleted_tracked_heavier_collect |
| International Tracked Heavier - Parcel Collect (Bring My Label) | ITHCOLPCOLLECTBML | rm_cnd_walleted_tracked_heavier_collect_bml |
| International Tracked & Signed Heavier - Drop off | ITHOLPSF | rm_cnd_walleted_tracked_sign_heavier |
| International Tracked & Signed Heavier - Parcel Collect (Print at Home) | ITHOLPSFCOLLECT | rm_cnd_walleted_tracked_sign_heavier_collect |
| International Tracked & Signed Heavier - Parcel Collect (Bring My Label) | ITHOLPSFCOLLECTBML | rm_cnd_walleted_tracked_sign_heavier_collect_bml |
| Global Priority ROW - Drop off (Parcelforce) | PFIGPG | pf_cnd_walleted_gp_row |
| Global Priority ROW - Parcel Collect Print at Home (Parcelforce) | PFIGPGCOLLECT | rm_cnd_walleted_gp_row_collect |
| Global Priority ROW - Parcel Collect Bring My Label (Parcelforce) | PFIGPGCOLLECTBML | rm_cnd_walleted_gp_row_collect_bml |
| Global Priority EUROPE - Drop off (Parcelforce) | PFIGPE | pf_cnd_walleted_gp_eu |
| Global Priority EUROPE - Parcel Collect Print at Home (Parcelforce) | PFIGPECOLLECT | rm_cnd_walleted_gp_eu_collect |
| Global Priority EUROPE - Parcel Collect Bring My Label (Parcelforce) | PFIGPECOLLECTBML | rm_cnd_walleted_gp_eu_collect_bml |
Package Types
- Large Letter
- Medium Parcel
- Small Parcel
- Package
Confirmation Options
- No Signature
- Signature
-
Signed For
The Royal Mail enhancement code for the Signed for service now maps to the confirmation type `
direct_signature`.
| Feature | Description |
|---|---|
| Royal Mail Pickup |
|
| Parcelforce Collection services | Parcelforce does not provide same-day pickup services. To create a label, you must ensure the Ship Date is set to a future date. |
Effective July 1, 2026, the European Union removed the de minimis duty exemption for qualifying low-value imports. Previously, qualifying shipments valued at €150 or less could enter duty-free. As a result, qualifying business-to-consumer (B2C) shipments valued at €150 or less may now be subject to a €3 customs duty for each unique HS code included in the shipment.
To comply with these new customs requirements, qualifying shipments require a Movement Indicator in ShipStation API .
This requirement applies to shipments that:
- Originate outside the European Union.
- Are shipped to an EU member country.
- Have a declared value of €150 or less.
The Movement Indicator identifies the shipment type for customs processing. For ShipStation API users, send the Movement Indicator value in the advanced_options.movement_indicator field when creating qualifying labels.
| Movement Indicator | Use for |
|---|---|
b2b |
Business-to-business shipments |
b2c |
Business-to-consumer shipments |
c2b |
Consumer-to-business shipments |
c2c |
Consumer-to-consumer shipments |
Example:
"shipment": {
"advanced_options": {
"movement_indicator": "b2b"
}
}Note: We recommend using the advanced_options.movement_indicator field for new integrations. The previous windsor_framework_details field remains supported during the transition period.
If you regularly ship qualifying orders, consider creating an Automation Rule to automatically apply the appropriate Movement Indicator.
- Royal Mail labels purchased through ShipStation can be voided within 12 days of purchase.
-
While Royal Mail via ShipStation supports electronic customs data, you must still print and attach a physical CN22 or CN23 form to the outside of your parcel. Providing electronic data does not remove the requirement for physical documentation. Failing to include it may result in your shipment being returned.
Customs Form Selection (CN22 vs. CN23): Use a CN23 for international shipments when the declared shipment value exceeds GBP 270. For shipments with a value up to and including GBP 270, use a CN22.
- Royal Mail Collections are Monday-Saturday. Sunday collections are not available.
- Shipping of Dangerous Goods is not supported with Royal Mail from ShipStation API.
- Label Messages are not supported with Royal Mail from ShipStation API.
- Parcelforce domestic services are only available to specified postcodes.
- Parcelforce does not support same-day collections or multi-package shipping.
Updated Customs Description Requirements for Shipments to the EU
Beginning February 2nd, 2026 the European Union will have enhanced customs descriptions requirements. The new requirements will include a list of Stop words, which are generic descriptions that do not allow customs authorities to clearly identify the nature of the goods being imported.
Please see Harmonized Tariff Codes and Customs Descriptions or more information on the updated description requirements.
Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel.Â
These fees include, but are not limited to:
- Excess weight surcharges
- Out-of-area surcharges
- Courier pick-up surcharges
These fees are assessed by the courier and reported back to ShipStation API. Once ShipStation API has received notification of these charges, they will be deducted from your ShipStation API balance.
