ShipEngine Help

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• Getting Started

  • What USPS rates are available with a ShipEngine account?
  • Is there a specific type of label I should use to print?
  • Can I print extra postage using ShipEngine?
  • Does ShipEngine support metric units?
  • How does currency work in ShipEngine?
  • How can I contact ShipEngine Support?

• Carriers

  • Fedex Fine Print
  • How do I add a USPS account?
  • How do I reset my Stamps.com password?
  • How do I set up auto-funding for my Stamps.com account?
  • Why is my invoiced amount from UPS/FedEx different than what I was quoted?
  • How can I make USPS labels for Tubes or Rolls?

• International

  • Do my customs forms get transmitted electronically (EDI, PLT & ETD)?
  • How do I ship to US territories like Puerto Rico and Guam?
  • How do I use ShipEngine to ship to a military or diplomatic (APO/FPO/DPO) address?
  • What is a Harmonization Code?
  • What destination countries and types of items can I insure through Shipsurance?
  • How do I ship internationally with ShipEngine?

• Shipments

  • What is Shipsurance, and how do I use it?
  • How can I use Shipsurance in addition to the default coverage by FedEx, UPS, or USPS?
  • How do I cancel/void a shipping label and request a refund?
  • How long do I have to ship a package once I have printed a label?
  • How do I ship from different locations and warehouses?

• Labels and Documents

  • Where do the Label Messages appear on my FedEx labels?
  • Why are postage fees displaying on my USPS labels?
  • How do I create an End Of Day SCAN form?
  • Documents FAQ