Amazon Shipping is the delivery service offered by Amazon, providing fast ground shipping, on time, seven days a week.
Amazon offers various shipping options, including Prime two-day shipping, same-day delivery in some areas, and standard shipping. It is available for UK-based ShipEngine accounts.
To create an account, visit Amazon UK.
ShipEngine supports Amazon Shipping UK only.
ShipEngine only supports Amazon Shipping UK and does not currently support Amazon Shipping US.
Connection Requirements:
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An active Amazon Shipping account
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Your current Seller Central or Shipper Central account credentials
Shipping Requirements:
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Weight and dimensions required for every shipment
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Domestic destinations only
To connect your Amazon Shipping account to ShipEngine:
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Click the Amazon Shipping tile.
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Select which type of account you wish to use to connect: Seller Central or Shipper Central.
This will open the login page for your Amazon account in a new browser window.
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Log into your Amazon account.
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Accept the Terms & Conditions and click Authorize.
You'll then be redirected back to ShipEngine and your Amazon Shipping account will be connected and ready to use.
Amazon Shipping UK services will then be available from your Services drop-down when configuring shipments.
ShipEngine's integration with Amazon Shipping supports the following standard features:
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US Domestic Services |
Description |
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Amazon Shipping Ground (On and Off Amazon) |
For shipping either ON or OFF Amazon orders |
UK Domestic Services |
Description |
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Two-days (2DD) |
For ON and OFF Amazon orders Please note: This service is not enabled by default. You must contact Amazon to enable this service in your account before you can successfully create labels with this service. |
Economy (with Amazon Buy) |
For ON Amazon orders |
Prime Premium (Next Day) |
For Amazon customers selling on Prime |
Premium (Next Day Delivery) |
For OFF Amazon orders |
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Amazon Shipping does not support using custom package types.
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Amazon Shipping does not support Signature Confirmation.
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ShipEngine does not include the shipment's recipient address in the label request to Amazon Shipping for ON Amazon orders. Amazon will only respect the recipient address on the order in Amazon. If an address change is required for the shipment, you must update the address in Amazon.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to Troubleshoot or Resolve |
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Error: shipTo.phoneNumber' failed to satisfy constraint: Member must have length less than or equal to 20 |
What it means: Currently, Amazon Shipping does not support recipient phone numbers greater than 20 characters. What to do: Edit the recipient's phone number for the shipment so it is less than 20 characters. Then, try to create the label again. |
Error: Specified ORDER_ID does not belong to this account.(400) |
What it means: This results from attempts to ship an Amazon order that did not originate from the same Amazon store that is authorized for use with Amazon Shipping. Amazon will allow you to create labels for your own Amazon account and any other order source that operates independently from Amazon. What to do: Verify that the order in question did not originate from any of the following sources:
If the order is from one of these, we do not support creating Amazon Shipping labels for those sources. You must use another carrier to create a label. |
Error: No eligible service offerings received. You may be after the cutoff time for collection. Try moving the ship date to the following business day. |
What it means: You are trying to create a label destined for Northern Ireland from Great Britain. What to do: Amazon Shipping is not available for shipping from Great Britain to Northern Ireland due to increased costs and customs requirements. You must ship the order via another carrier. |
Error: The requested service SWA-UK-2D is not compatible with the shipment. Please choose a different shipping service and try again. (Generic). (500) |
What it means: You are trying to create a label with the Two-Day (2DD) service, but that service is not enabled on your Amazon Shipping account. What to do: The Two-Day (2DD) service is not enabled by default. Contact Amazon to request they enable this service for your account. Once enabled, you can then create labels with the Two-Day service in ShipStation. |
Error: Bad Request: No eligible service offerings received TransactionID=70b1f73a-bdc2-4df3-8ccf-5d3037537a13 |
What it means: Occurs when attempting to ship on a Friday after 1 pm. What to do: Set the ShipDate to the following Monday. This is specifically for Friday shipments after 1 pm. |
Error: Bad Request: The reference may not be greater than 30 characters. TransactionID= (random string of characters) |
What it means: Amazon Shipping may limit the Recipient/Ship To name field to 30 characters. What to do: Shorten the recipient name to be 30 characters or fewer. |
Error: Validation Exception: The packages.0.package_code must be a string |
What it means: You are trying to create a label with a custom package type. What to do: Change the package type to Package. |
Error: Bad Request: No eligible service offerings received |
What it means: Likely due to trying to create labels past Amazon's 1:30 pm cutoff pick-up time. What to do: Update the shipping cutoff settings to have labels created after 1:30 pm set to ship the next day. |
Error: We're Sorry! An error occurred when we tried to process your request. Rest assured, we're already working on the problem and expect to resolve it shortly. |
What it means: This error will appear upon registration of an account. Typically it means you may be using a username that isn't the primary email on the account. Consent is only granted to the "Primary Account Manager." This could also mean that your credentials haven't been properly whitelisted by Amazon. What to do:
If you are confused about any of these steps, please contact your Amazon rep. |
Error: An Error Has OccurredBad Request: INTERNAL_ERROR: (403) |
What it means: This means one of two things:
What to do: If you're trying to ship a non-Amazon order, contact your Amazon rep to confirm that your Amazon Shipping account has been approved and properly activated to ship non-Amazon orders. |