Total Shipping Protection by XCover is a shipment insurance option available to all UK-based ShipStation accounts. To enable Total Shipping Protection, all you need to do is activate ShipEngine Carriers. Once you have done so, you can start adding coverage to your shipments immediately!
Activate ShipEngine Carriers via the Dashboard
You must activate ShipEngine Carriers via the ShipEngine dashboard. You cannot make an API call to programmatically activate ShipEngine Carriers.
Once you enable ShipEngine carriers, you can add ParcelGuard as the insurance carrier for any shipment via ShipEngine Carriers or any carrier you have connected to ShipEngine.
Then you can programmatically add insurance to a shipment when you make any of these three calls: calculate shipping costs, create a shipment, or purchase a label.
The cost of coverage is based on the amount you assign to the amount property of the insured_value object:
{
"currency": "GBP",
"amount": 200
}
Review our Add Insurance to Shipments page for a complete call example.
The fee for the insurance will be deducted from your ShipEngine balance. Review our Add Funds to your ShipEngine Balance for details on how to fund your balance.
Total Shipping Protection covers shipments that have been lost, stolen, or damaged in transit. Total Shipping Protection will also reimburse you for return shipping costs (when your customer ships back damaged goods) and for the cost to reship new goods to your customer.
Total Shipping Protection covers the entire value of a domestic or international shipment up to £10,000.
Per XCover's terms and conditions, coverage rates depend on the carrier and service you choose for your shipment and whether the shipment is domestic or international.
|
Shipping Coverage |
Insurance Cost per £100 |
|---|---|
|
Domestic |
1.1% |
|
Cross-border shipments |
1.5% |
If you void a label for a shipment that includes ParcelGuard, the insurance cost will be immediately refunded to your ShipEngine balance.
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Certain types of goods, including perishables, precious metals and stones, cash, and documents, cannot be insured by Total Shipping Protection. See Total Shipping Protection's terms for a full list of goods that cannot be covered.
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If you need to cancel a shipment that you have added insurance coverage to, Total Shipping Protection will refund 100% of the cost of coverage if the shipment has not yet left the originating address (i.e., received by your carrier).
