How do I contact ShipEngine Support?

ShipEngine currently offers email, live chat, and scheduled phone calls to meet your support needs. Submit a support ticket here, or click the Chat widget in your ShipEngine Dashboard.

Purple chat button appears in the lower right corner of the ShipEngine dashboard.

We are also continuously improving our Help Center with content to provide instant answers to your business and technical questions. Type individual words, phrases, or even full questions into the search bar, and the Help Center will pull up the articles that best answer your question. Alternatively, you can browse our developer documentation.

Want to learn more about how ShipEngine can work for you? Fill out our contact form and we’ll put you in touch with a representative.