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🇩🇪 ShipStation API Carriers Germany

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ShipEngine Content Team

Updated

For ShipStation API accounts based in Germany, you have immediate access to DPD shipping labels with ShipStation API Carriers. There’s no need to create and connect individual carrier accounts. Activate ShipStation API Carriers by adding the billing method you wish to use to purchase your labels and add funds to your ShipStation API Balance.

Requirements

  • Activate ShipStation API Carriers in your ShipStation API Account (steps included in the following section)

  • Add funds to your ShipStation API Balance

    You can add funds using ShipStation API’s add_funds endpoint, which must first be enabled by the ShipStation API Support team. If you'd like to add funds via this endpoint, please submit a request to our support team.

Activate ShipStation API Carriers

To start using ShipStation API Carriers, you must activate it by adding the payment method you wish to use for your labels. Log in to ShipStation API and do the following:

  1. Select Carriers under the Dashboard section of the side navigation.

    Dashboard. Carriers section selected under ShipEngine Setup

  2. Click Connect ShipEngine Accounts

    CONN_ShipEngineCarrierAccts-ConnectShipEngineAcctsBTN_MRK.png

  3. Agree to the carriers' Terms of Service and click Continue.

  4. Add your billing information in the pop-up window, then click the Continue button.

You will now see your available carriers under Setup > Carriers, where you can also find their unique Carrier IDs. You can also make a List Carriers call to view all of your Carrier IDs and available services.

Setup_Carriers_CAEngineCarriers.png

Be sure to also add funds to your ShipStation API Balance so you can start purchasing your labels!

Connecting Your Own Carrier Accounts

You can also connect your own carrier accounts through the My Carrier Accounts section of the Carriers settings page.

Available Features for German ShipStation API Carriers

German ShipStation API Carriers support the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Features

Feature

DPD Germany

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping*

Green checkmark. Supported feature. Yes.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation API will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation API will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

Available Services

Click to view the available services for ShipStation API Carriers.

DPD Germany from ShipStation API Services & Package Types

DPD Germany Domestic Services

Shipping Service

Carrier Code

API Code

DPD CLASSIC

CL

dpd_classic

DPD PAKETSHOP XS PAKET

PXS

dpd_paketshop_xs_paket

DPD PAKETSHOP S PAKET

PSS

dpd_paketshop_s_paket

DPD PAKETSHOP M PAKET

PSM

dpd_paketshop_m_paket

DPD PAKETSHOP L PAKET

PSL

dpd_paketshop_l_paket

DPD PAKETSHOP XL PAKET

PXL

dpd_paketshop_xl_paket

DPD Germany International Services

Shipping Service

Carrier Code

API Code

DPD CLASSIC

CL

dpd_classic_international

DPD PAKETSHOP XS PAKET

PXS

dpd_paketshop_xs_paket_international

DPD PAKETSHOP S PAKET

PSS

dpd_paketshop_s_paket_international

DPD PAKETSHOP M PAKET

PSM

dpd_paketshop_m_paket_international

DPD PAKETSHOP L PAKET

PSL

dpd_paketshop_l_paket_international

DPD PAKETSHOP XL PAKET

PXL

dpd_paketshop_xl_paket_international

(NON-EU) DPD CLASSIC

NCSP

dpd_classic_non_eu

DPD Germany Package Types

Name

Carrier Packaging Code

API Code

Standard

Standard

dpd_germany_walleted_standard

File a Claim for DPD from ShipStation API

ShipStation API manages all loss or damage claims for shipments sent with DPD from ShipStation API.

File Claim

To file a claim for a lost or damaged shipment you will need to contact the ShipEngine Support Team with the information listed below:

  • A detailed description of the contents of the package.

  • A valid Proof of Value such as a the purchase invoice or a copy of the receipt (for example: a shopify sale receipt or an ebay sale receipt).

  • Any other useful documentation you may have.

  • (Required for Damaged Package Claims) 3 Pictures of the package showing:

    • A photo of the damage to the package or item.

    • A photo of the external view of the package.

    • A photo of the interior packaging.

Claims Requirements

  • All claims for lost shipments must be submitted within 14 days of the shipment date.

  • Claims have a maximum coverage rate of 50€ per package.

Notes about DPD from ShipStation API

  • DPD labels cannot be voided in ShipStation.

  • Custom label messages and label branding are not available for DPD shipping labels. The Order Number will be printed on the label in the Ref field.

  • DPD restricts the customs description field to 25 characters. If the description exceeds this character limit, you may receive an error when attempting to create a label.

    By default, ShipStation API uses the product name for the customs description field. If your product names exceed 25 characters, update the description field of the product record to a description that is 25 characters or fewer. This value will overwrite the customs description field for orders going forward.

  • If your parcel is dropped off at your local DPD store before 12 noon it will have a greater chance of next-day delivery. However, this is not guaranteed. Your item will be delivered within 1-2 working days following drop-off.

  • 🇬🇧 All parcels originating in the UK must be dispatched from a location in England, Scotland, or Wales.

  • 🇬🇧 DPD from ShipStation API shipments originating in the UK are eligible for the standard £50 insurance coverage for loss, damage, or theft of items. Additional carrier insurance is not available.

  • 🇩🇪 DPD from ShipStation API labels for shipments originating in Germany will expire if they are not used within 30 days of creation.

  • 🇩🇪 For DPD from ShipStation API shipments originating in Germany, the maximum insurance coverage is € 50.

Post-Shipping Charges

Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel. 

These fees include, but are not limited to:

  • Excess weight surcharges

  • Out-of-area surcharges

  • Courier pick-up surcharges

These fees are assessed by the courier and reported back to ShipStation API. Once ShipStation API has received notification of these charges, they will be deducted from your ShipStation API balance.

DPD from ShipStation API Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

What should I enter for State when shipping orders within the UK?

When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination.

Error when shipping to Norway: Missing mandatory field | invoice.invoiceDeliveryDetails.pidNumber

A PID (Norwegian personal identification number) must be provided for the recipient when shipping to Norway if:

  • The package value is over 1.000 NOK, and

  • The package does not contain books.

ShipStation API will map this value to the TIN (Taxpayer Identification Number) field.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation API will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

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