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The Delivery Group UK

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ShipEngine Content Team

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The Delivery Group UK offers domestic and international parcel delivery services for shipments originating in the UK. ShipEngine's integration with The Delivery Group supports a variety of expedited services for shipments within Great Britain, international services, and automatic tracking.

Interested in starting an account with The Delivery Group? Contact their team today!

The Delivery Group UK Integration Requirements

Connection Requirements:

  • An active account with The Delivery Group UK.

  • Your Client Name, Username, and Password.

Connect The Delivery Group UK to ShipEngine

To connect your Delivery Group UK account in the ShipEngine dashboard:

  1. Select Carriers under the Set-up section.

    Carriers section selected under ShipEngine Setup

  2. Click Connect My Own Carriers under the My Carrier Accounts section.

    Carriers Setup screen with Connect My Own Carriers button highlighted

  3. Select your Ship From country for this carrier.

    CONN_Carrier_SEL_Country.png

  4. Select the Delivery Group UK tile from the Available Carriers pop-up window.

    The Delivery Group UK logo. Button that reads, Connect

  5. Enter your Delivery Group UK Client Name, Username, and Password into the corresponding fields.

  6. Click the Connect button.

Available Features for The Delivery Group UK Integration

The ShipEngine integration with The Delivery Group UK supports the following standard features and services:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipEngine Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

ICON_greyminus.png

Return Labels

ICON_redx.png

Estimated Rates

ICON_redx.png

Carrier Insurance

ICON_greencheck.png

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

ICON_greyminus.png

End of Day (PDF)

ICON_greyminus.png

Label Branding

ICON_redx.png

Label Messages *

ICON_greencheck.png

Multi-package Shipping

ICON_redx.png

Multiple Accounts

ICON_redx.png

* Label Messages are only supported for the following services:

  • Domestic: Utrak No Tracking, Utrak

  • International: Etrak, Etrak Lite, and International Untracked

The Delivery Group UK Domestic Services

  • DSA Large Letter

  • DSA Packet

  • Utrak

  • Utrak No Tracking

  • Yodel Expect 24hr

  • Yodel Expect 24hr Non POD

  • Yodel Expect 48hr

  • Yodel Expect 48hr Non POD

  • Yodel Expect Medium 24hr

  • Yodel Expect Medium 24hr Non POD

  • Yodel Expect 48hr

  • Yodel Expect 48hr Non POD

  • Yodel Expect XL

  • Yodel Expect XL Non POD

  • Yodel Express 24hr

  • Yodel Express 24hr Non POD

  • Yodel Express 48hr

  • Yodel Express 48hr Non POD

  • Yodel Express Mini 48hr Non POD

The Delivery Group UK International Services

  • Etrak Lite (Epak)

  • Etrak (Ontrak)

  • International Untracked

  • Yodel Channel Isle

  • Yodel Channel Isle Non POD

The Delivery Group UK Package Types

  • Package

Additional Features for The Delivery Group UK

The ShipEngine integration with The Delivery Group UK allows for the following additional features:

Feature

Description

Customs Declarations

Customs declarations for international shipments print on the shipping label as a CN22 form.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipEngine will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipEngine. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipEngine multiple times using different accounts and choose which account will be used to create each shipment.

Additional Details About The Delivery Group UK Integration

  • The ShipEngine integration with The Delivery Group UK does not support third-party billing.

  • Label Messages are only supported for the following services:

    • Domestic: Utrak No Tracking, Utrak

    • International: Etrak, Etrak Lite, and International Untracked

The Delivery Group UK Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

ERROR MESSAGE: "Error received from The Delivery Group API: No services could be found for the specified item attributes and destination. If you need clarification, please call The Delivery Group on 020 7732 2000."

What it means: This error means you do not have the service available in your TDG contract.

What to do: Contact The Delivery Group (TDG) to have the service enabled: Phone 020 7732 2000

Contact - The Delivery Group (has additional phone number)

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipEngine will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipEngine. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipEngine multiple times using different accounts and choose which account will be used to create each shipment.

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