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DHL Parcel UK

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ShipEngine Content Team

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DHL Parcel UK, part of the DHL Group, makes it easy to book collections from your Ship From location or drop off your shipments at your local ServicePoint.

Interested in using DHL Parcel UK with ShipEngine? Sign up for a DHL Parcel UK account to get started.

DHL Parcel UK Integration Requirements

Connection Requirements:

  • An active account with DHL Parcel UK

  • Your DHL Parcel UK Client ID and Client Secret

  • OPTIONAL: Your DHL Parcel UK Pickup Account (UK Domestic and Channel Islands Shipping, International Air Shipping, or International Road Shipping)

Connect DHL Parcel UK to ShipEngine

To connect your DHL Parcel UK account in the ShipEngine dashboard:

  1. Select Carriers under the Set-up section.

    Dashboard. Carriers section selected under ShipEngine Setup

  2. Click Connect My Own Carriers under the My Carrier Accounts section.

    Carriers Setup screen with Connect My Own Carriers button highlighted

  3. Select your Ship From country for this carrier.

    CONN_Carrier_SEL_Country.png

  4. Select the DHL Parcel UK tile from the Available Carriers pop-up window.

    DHLParcelUK_tile.png

  5. Enter your DHL Parcel UK Client ID, Client Secret, and (optional) Customer Account Number into the corresponding fields.

  6. Click the Connect button.

Optional Pickup Account Connection Fields

There are several optional fields in the DHL Parcel UK connection window based on the type of Pickup Account you have: Domestic and Channel Islands Shipping, International Air Shipping, or International Road Shipping.

If you would like to add your Pickup Account with your DHL Parcel UK connection, enter the following information into the corresponding fields for your Pickup Account type:

  • Pickup Account ID

  • Enable 'Book an AdHoc Collection' checkbox (You must also enter your Customer Account Number to book an adhoc collection)

  • Trading Location ID

  • Collection Start Time

  • Collection End Time

  • Customs Invoice Type (International Road Shipping only)

Available Features for DHL Parcel UK

The ShipEngine integration with DHL Parcel UK supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

ICON_greencheck.png

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Grey dash icon. Not applicable.

End of Day (PDF)

Grey dash icon. Not applicable.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Available Services & Package Types

DHL Parcel UK Domestic Services

  • Bagit Next Day

  • Bagit Next Day 09:00

  • Bagit Next Day 10:30

  • Bagit Next Day 12:00

  • Bagit Next Day - ServicePoint Delivery

  • Bagit Saturday 09:00

  • Bagit Saturday 10:30 (Specified Address / Leave Safe)

  • Bagit Saturday 10:30 (Specified Address / Neighbour)

  • Bagit Saturday 10:30

  • Bagit Saturday (Specified Address / Leave Safe)

  • Bagit Saturday (Specified Address / Neighbour)

  • Bagit Saturday

  • Pallet 48 Hours

  • Pallet Next Day

  • Parcel 48 Hours (Specified Address / Neighbour)

  • Parcel 48 Hours - ServicePoint Delivery

  • Parcel 72 Hours (Specified Address / Leave Safe)

  • Parcel 72 Hours - ServicePoint Delivery

  • Parcel Next Day

  • Parcel Next Day 09:00

  • Parcel Next Day 10:30

  • Parcel Next Day 12:00

  • Parcel Next Day - ServicePoint Delivery

  • Parcel Saturday 09:00

  • Parcel Saturday 10:30 (Specified Address / Leave Safe)

  • Parcel Saturday 10:30 (Specified Address / Neighbour)

  • Parcel Saturday 10:30

  • Parcel Saturday (Specified Address / Leave Safe)

  • Parcel Saturday (Specified Address / Neighbour)

  • Parcel Saturday

  • Parcel Shop Returns / Unlinked Returns

DHL Parcel UK International Services

  • DHL Parcel Connect

  • International Road Economy

  • Parcel 48 Hours (Specified Address / Neighbour) - Channel Islands

  • Parcel 48 Hours - ServicePoint Delivery to Channel Islands

  • Worldwide Air

DHL Parcel UK Package Types

  • Package

  • Pallet

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipEngine will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipEngine. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipEngine multiple times using different accounts and choose which account will be used to create each shipment.

DHL Parcel UK - Shipping to Northern Ireland (Windsor Framework)

In alignment with the Windsor Framework, DHL Parcel UK introduced data requirements when shipping from the UK to Northern Ireland (NI). The additional data will be mandatory from 30th September 2024. If this data is not provided, the label will not be generated.

When shipping from the UK to Northern Ireland, DHL Parcel UK needs one of the following Movement indicators: C2C, C2B, B2C, or B2B (Shipping Options). If one is not provided, B2C will be sent to the carrier as the default value.

Movement Indicator Requirements

This table shows DHL Parcel UK's required data for each Movement indicator type:

Movement Indicator

Requirements

C2C Shipments

For C2C shipments, each product must include:

  • Description

  • Value

C2B Shipments

For C2B shipments: 

  • Recipient EORI Number

  • Recipient UKIMS Number

For each product in a C2B shipment:

  • Description

  • Value

  • Quantity

  • HS Code

B2C Shipments

For B2C shipments:

  • Sender EORI Number

  • Sender UKIMS Number

For each product in a B2C Shipment:

  • Description

  • Unit Value

  • Quantity

  • HS Code

B2B Shipments

For B2B shipments, merchants need to declare whether a shipment is at risk or is not at risk of entering EU territory. Shipments 'not at risk' are eligible for green lane due to zero duty rate for UK origin shipment (Shipping Options)

See the Gov.UK Guidance page about Declaring goods you bring into Northern Ireland 'not at risk’.

  • For not at risk shipments to Northern Ireland DHL Parcel UK requires:

    • Sender EORI Number

    • Sender UKIMS Number

    • Recipient EORI Number

    • Recipient UKIMS Number

    For each product in a not at risk shipment:

    • Description

    • Value

    • Quantity

    • HS Code

    • Weight

    • Country of Origin

  • For "at risk" shipments to Northern Ireland DHL Parcel UK requires:

    • Deferment Account (set this in the DHL Parcel UK carrier settings)

    • Reason for Export

    • Duties paid

    For each product in an "at risk" shipment:

    • Description

    • Value

    • Quantity

    • HS Code

    • Weight

    • Country of Origin

DHL Parcel UK Integration Notes

  • The ShipEngine integration with DHL Parcel UK does not support third-party billing.

  • Multi-package shipping is only available for domestic parcel, pallet, and Channel Islands services, as well as Worldwide Air and International Road Economy services.

  • Label messages are supported for international DHL Parcel UK services only.

  • DHL Parcel UK supports the what3words protocol. Use the geolocation property in the ship_to object to include the "what3words" type and associated value.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipEngine will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipEngine. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipEngine multiple times using different accounts and choose which account will be used to create each shipment.

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