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ShipX (US)

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ShipEngine Content Team

Updated

ShipX serves eCommerce merchants, major retailers, and 3PL shippers through their Vetted Delivery Network™ (VDN). This network of carefully screened delivery providers offers door-to-door tracking, simple, predictable pricing, and service for domestic shipments in the US across 45 states and 18,000 zip codes. ShipX can use your shipping data to help you with pricing strategies, enhance your online conversion rates, and optimize efficiency across your various package sizes and delivery speeds.

ShipX Integration Requirements

Connection Requirements:

  • An active account with ShipX.

  • Email

  • Password

  • Company ID

  • Warehouse ID

Connect ShipX to ShipEngine

To connect your ShipX account in the ShipEngine dashboard:

  1. Select Carriers under the Setup section.

    Carriers section selected under ShipEngine Setup

  2. Click Connect My Own Carriers under the My Carrier Accounts section.

    Carriers Setup screen with Connect My Own Carriers button highlighted

  3. Select your Ship From country for this carrier.

    CONN_Carrier_SEL_Country.png

  4. Select the ShipX tile from the Available Carriers pop-up window.

    Ship X logo connection tile

  5. Enter your ShipX email, password, Company ID, and Warehouse ID into the corresponding fields.

  6. Click the Connect button.

Available Features for ShipX Integration

The ShipEngine integration with ShipX supports the following standard features and services:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipEngine Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

ICON_redx.png

Electronic Customs Submission

ICON_redx.png

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

ICON_redx.png

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

ICON_redx.png

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Red X mark. Unsupported feature. No.

Pickup/Dropoff (PUDO)

Red X mark. Unsupported feature. No.

Third-Party Billing

Red X mark. Unsupported feature. No.

Supports Unicode characters on labels (Kanji, Cyrillic, etc)

Red X mark. Unsupported feature. No.

ShipX Domestic Services

  • Express Delivery

  • Express Vape

ShipX Package Types

  • Box

ShipX Confirmation Types

  • No Confirmation Required

  • Signature Required

  • Over18 Signature Required

  • Over21 Signature Required

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details About the ShipX Integration

  • The ShipEngine integration with ShipX does not support third-party billing.

  • Maximum package weight = 50lbs

  • Dimensions cannot exceed 48in on any side.

    • The error message when weight or dims maximums are exceeded will read, Price could not be found package of size length width, height weight. (Bad Request).

  • Please check with ShipX to verify what delivery areas are supported for your ShipX account.

  • ShipX does not ship hazardous goods.

Troubleshooting Tips for ShipX Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

ERROR: Price could not be found package of size length width, height weight. (Bad Request)

What it means: This error message shows when weight/dimension maximums for a shipment are exceeded.

What to do: Check if the shipment information has been entered correctly. If the weight or dimensions do exceed these limits, you'll need to ship with an alternative carrier.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.

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