DPD Germany (part of the international DPD group) offers domestic and international delivery services for shipments originating in Germany. Contact DPD Germany to learn more about their premium services for businesses.
Connection Requirements:
-
An active account with DPD Germany.
-
Delis ID (username)
An alpha-numeric combination provided to you with your DPD Depot contract
-
Password
Also provided to you with your DPD Depot contract
DPD Depot Contract (Business Customer) Required
The Delis ID and Password are only available with a business customer contract (DPD Depot contract). DPD sends you both data items along with other documents after conclusion of the contract.
You cannot connect your DPD account and ShipStation APIwithout your Delis ID and Password.
If you do not have this information, please contact your DPD account manager.
To connect your DPD Germany account in the ShipEngine dashboard:
-
Select the DPD tile from the Available Carriers pop-up window.
-
Enter your Delis ID and Password into the corresponding fields.
DPD Depot Contract (Business Customer) Required
The Delis ID and Password are only available with a business customer contract (DPD Depot contract). DPD sends you both data items along with other documents after conclusion of the contract.
You cannot connect your DPD account and ShipStation API without your Delis ID and Password.
If you do not have this information, please contact your DPD account manager.
-
Click the Connect button.
The ShipStation API integration with DPD Germany supports the following standard features:
|
Feature |
Supported? |
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Void Labels |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
DPD Germany Domestic Services
-
DPD CLASSIC
-
DPD CLASSIC SMALL PARCEL
-
DPD 8:30
-
DPD 12:00
-
DPD 12:00 Saturday
-
DPD 18:00
-
DPD 18:00 ID Check
-
DPD Max
-
DPD PARCELLetter
-
DPD B2C Predict
DPD Germany International Services
-
DPD CLASSIC
-
DPD Express International
-
DPD CLASSIC SMALL PARCEL
-
(NON-EU) DPD CLASSIC
-
(NON-EU) DPD CLASSIC SMALL PARCEL
-
DPD B2C Predict
-
DPD 18:00
-
(Non-EU) DPD 18:00
-
(Non-EU) DPD B2C Predict
DPD Germany Package Types
-
Package
|
Service |
Min* (cm) |
Max* (cm) |
Max Weight (kg) |
|---|---|---|---|
|
Paketshop XS Paket |
0 |
35 |
3 |
|
Paketshop S Paket |
>35 |
50 |
20 |
|
Paketshop M Paket |
>50 |
70 |
20 |
|
Paketshop L Paket |
>70 |
90 |
20 |
|
Paketshop XL Paket |
>90 |
† |
20 |
* Min and Max are the sum of the Longest + Shortest sides (cm)
† XL Paket maximum of 300 cm for Longest side + Girth (combined dimensions)
How to Calculate Girth and Combined Dimensions
Girth is the sum of the two shorter sides of a parcel, multiplied by 2. For example: The girth for a parcel measuring 35 x 20 x 10 cm would be calculated as 2*(20+10). So, the girth for this parcel is 60.
Combined dimensions is the girth + the longest side. Using the above example it would be calculated as 60 (girth) + 35 (longest side) = 95 (combined dimensions).
For additional assistance with calculating the girth and combined dimensions of a parcel, see the DPD Girth Calculator. DE Calculator | EN Calculator
|
Amount |
Criteria |
|---|---|
|
€4.50 |
Length: 120-175 cm or Width: >60 cm |
|
€2.50 |
Volume: >150 L |
|
€33.00 |
Weight: >31.5 kg or Length: >175 cm or Combined Dimensions: >300 cm |
|
€55.00 |
Weight: >40 kg or Length: >250 cm or Combined Dimensions: >330 cm |
|
Maximum Weight |
3 kg |
|
Maximum Length |
50 cm |
|
Maximum Width |
50 cm |
|
Maximum Height |
50 cm |
|
Maximum Volume |
111 L |
-
DPD labels cannot be voided in ShipStation.
-
Custom label messages and label branding are not available for DPD shipping labels. The Order Number will be printed on the label in the Ref field.
-
DPD restricts the customs description field to 25 characters. If the description exceeds this character limit, you may receive an error when attempting to create a label.
By default, ShipStation API uses the product name for the customs description field. If your product names exceed 25 characters, update the description field of the product record to a description that is 25 characters or fewer. This value will overwrite the customs description field for orders going forward.
-
If your parcel is dropped off at your local DPD store before 12 noon it will have a greater chance of next-day delivery. However, this is not guaranteed. Your item will be delivered within 1-2 working days following drop-off.
-
🇬🇧 All parcels originating in the UK must be dispatched from a location in England, Scotland, or Wales.
-
🇬🇧 DPD from ShipStation API shipments originating in the UK are eligible for the standard £50 insurance coverage for loss, damage, or theft of items. Additional carrier insurance is not available.
-
🇩🇪 DPD from ShipStation API labels for shipments originating in Germany will expire if they are not used within 30 days of creation.
-
🇩🇪 For DPD from ShipStation API shipments originating in Germany, the maximum insurance coverage is € 50.
Certain courier-imposed fees may be assessed after you create a label and dispatch the parcel.
These fees include, but are not limited to:
-
Excess weight surcharges
-
Out-of-area surcharges
-
Courier pick-up surcharges
These fees are assessed by the courier and reported back to ShipStation API. Once ShipStation API has received notification of these charges, they will be deducted from your ShipStation API balance.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to Troubleshoot or Resolve |
|---|---|
|
What should I enter for State when shipping orders within the UK? |
When a State field is required, we recommend you use the ISO 3166-2 abbreviation for the parcel destination. |
|
Error when shipping to Norway: Missing mandatory field | invoice.invoiceDeliveryDetails.pidNumber |
A PID (Norwegian personal identification number) must be provided for the recipient when shipping to Norway if:
ShipStation API will map this value to the TIN (Taxpayer Identification Number) field. |
