FedEx International Connect (FIC)

FedEx International Connect (FIC) Integration Requirements

Connection Requirements:

To connect your FedEx International Connect account in the ShipEngine dashboard:

Select Carriers under the Set-up section.
Click Connect My Own Carriers under the My Carrier Accounts section.
Select your Ship From country for this carrier.
Type FedEx International Connect into the search bar of the Connection popup and click Connect on the tile.
Enter your FedEx International Connect API Key into the corresponding field.
Click the Connect button.

The ShipEngine integration with FedEx International Connect supports the following standard features:

Feature	Supported?
Domestic Shipping
International Shipping
Electronic Customs Submission
Return Labels
Estimated Rates
Carrier Insurance
Tracking
End of Day (Electronic)
End of Day (PDF)
Label Branding
Label Messages
Multi-package Shipping
Void Labels
Multiple Accounts

FedEx International Connect Domestic Services

Service	Max. weight	Service API Code	Ship From Countries
FIC - Express Priority Domestic	< 30 kg or 66 lbs	`tpex_dom`	🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL
FIC - PUDO Service Domestic	< 30 kg or 66 lbs	`tpwp_dom`	🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL
FIC - Tracked USA Priority Domestic	< 30 kg or 66 lbs	`tpwe_dom`	🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US
FIC - Tracked Worldwide Domestic	< 30 kg or 66 lbs	`tpww_dom`	🇧🇪 BE, 🇨🇿 CZ, 🇧🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US
Royal Mail Tracked 24 Domestic	< 30 kg or 66 lbs	`rm24`	🇬🇧 GB
Royal Mail Tracked 48 Domestic	< 30 kg or 66 lbs	`rm48`	🇬🇧 GB
UK24 Hours	< 30 kg or 66 lbs	`uk24`	🇬🇧 GB
UK48 Hours	< 30 kg or 66 lbs	`uk48`	🇬🇧 GB

FedEx International Connect International Services

Service	Max. weight	Service API Code	Ship From Countries
FIC - Express Priority International	< 30 kg or 66 lbs	`tpex_int`	🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL
FIC - Limited Tracked International	< 2 kg or 4.5 lbs	`tplt_int`	🇬🇧 GB
FIC - Limited Tracked + International	< 2 kg or 4.5 lbs	`tplp_int`	🇬🇧 GB
FIC - PUDO Service International	< 30 kg or 66 lbs	`tpwp_int`	🇧🇪 BE, 🇨🇿 CZ, 🇩🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL
FIC - Tracked USA Priority International	< 30 kg or 66 lbs	`tpwe_int`	🇧🇪 BE, 🇨🇿 CZ, 🇧🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US
FIC - Tracked Worldwide International	< 30 kg or 66 lbs	`tpww_int`	🇧🇪 BE, 🇨🇿 CZ, 🇧🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US
FIC - Untracked (UK) International	< 2 kg or 4.5 lbs	`untk_int`	🇧🇪 BE, 🇨🇿 CZ, 🇧🇪 DE, 🇫🇷 FR, 🇬🇧 GB, 🇮🇪 IE, 🇳🇱 NL, 🇵🇱 PL, 🇺🇸 US

FedEx International Connect Package Types

The ShipEngine integration with FedEx International Connect allows for the following additional features:

Feature	Description
Pickup/Dropoff (PUDO) delivery	All services can make a delivery to a Service Point, but availability depends on the final mile carrier and may change.
Dangerous Goods	FedEx International Connect supports shipping that contains limited quantities of dangerous goods. Contact your FedEx International Connect representative for details.

Third-party Billing: The ShipEngine integration with FedEx International Connect does not support third-party billing.
Terms of Trade: FedEx International Connect supports DDP and DDU terms of trade (Incoterms). Other Terms of Trade values are not accepted.
ZPL Labels: By default, FIC returns a ZPL label in 200 dpi.
Return Services: FedEx International Connect does not currently support return services.
Dimensions: Dimension limits for all services:
- Maximum length limit of 150 cm
- Combined length and girth cannot exceed 330 cm.
Package weight is mandatory and the weight limit depends on the service.
- FOR TPWW MUST BE LESS THAN 30kg OR 66lb
- FOR TPWP MUST BE LESS THAN 30kg OR 66lb
- FOR TPWE MUST BE LESS THAN 30kg OR 66lb
- FOR TPEX MUST BE LESS THAN 30kg OR 66lb
- FOR TPLT MUST BE LESS THAN 2kg OR 4.5lb
- FOR TPLP MUST BE LESS THAN 2kg OR 4.5lb
- FOR UK24 MUST BE LESS THAN 30kg OR 66lb
- FOR UK48 MUST BE LESS THAN 30kg OR 66lb
- FOR RM24 MUST BE LESS THAN 30kg OR 66lb
- FOR RM48 MUST BE LESS THAN 30kg OR 66lb
- FOR 72PT MUST BE LESS THAN 30kg OR 66lb
- FOR UNTK MUST BE LESS THAN 2kg OR 4.5lb

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

ERROR: TBC (shipment element is not available)

What it means: If a Service Point ID has been provided, then the selected service does not support shipping to PUDO for the given destination.

What to do: Select a home delivery service.