Parcelforce Worldwide

Parcelforce Worldwide Requirements

Connection Requirements:

An active account with Parcelforce Worldwide
Your Parcelforce ExpressLink username, password, and contract number
SFTP username and password (optional, but required for tracking within ShipStation API)
Department ID (optional: usually this is "1")

Shipment Requirements:

All shipments through Parcelforce Worldwide must include both a first name and last name in the Ship To and Ship From addresses as well as a Ship To Phone Number.
All shipments require both weight and dimensions.
You must generate sample labels with test credentials and have those sample labels approved by Parcelforce. Once approved, you can enter your production credentials to start creating real labels.

Manifesting Requirements:

Manifests are required for Parcelforce Worldwide shipments and must be printed. You can create your forms using ShipStation API's Manifests endpoint.

International Requirements:

Three printed copies of the commercial invoice (provided for qualified international shipments) must be included with the shipment. Parcelforce will also return a CN23 form to ShipStation API based on the shipment's customs information.

Connect a Parcelforce Worldwide Account to ShipEngine

Before You Get Started

You must generate sample labels with your test Parcelforce Worldwide account and send them to Parcelforce for approval before connecting your account with production credentials.

The following steps will guide you through connecting your test account and then your production account after the sample labels are approved.

To connect your Parcelforce Worldwide account to ShipEngine:

Select Carriers under the Set-up section.
Click Connect my accounts under the My Carrier Accounts section.
Select your Ship From country for this carrier.
Select the Parcelforce Worldwide tile:
Enter your Parcelforce Worldwide ExpressLink Username, ExpressLink Password, and Contract Number into the corresponding fields.

You do not need to enter the SFTP Username and Password at this time.
Click the checkbox next to Test Account.
Click Connect.
Using the Parcelforce Worldwide test account, create a pack of sample labels using each Parcelforce Worldwide shipping service for which your account is approved.

If you're unsure which services your account is approved for, or if you need guidance on what should be included on the sample labels, please contact your Parcelforce Worldwide account representative.
Once Parcelforce Worldwide approves your sample pack, go back to the ShipEngine Connections page and click the Remove button next to Parcelforce Worldwide to remove the test account.
Select Add a Carrier.
Select the Parcelforce Worldwide tile.
Enter your account information as you did in Step 4, but do not check the box next to "Test Account".
Click Connect.

SFTP Username and Password

The SFTP Username and SFTP Password are not required but are necessary for auto-tracking to function in ShipStation API.

If you do not include the SFTP credentials, you can still create labels and track shipments through Parcelforce Worldwide directly.

Available Features for Parcelforce Worldwide

ShipStation API's integration with Parcelforce Worldwide supports the following standard features:

Feature	Supported?
Domestic Shipping
International Shipping
Electronic Customs Submission
Return Labels
Estimated Rates
Carrier Insurance
Tracking
End of Day (Electronic)
End of Day (PDF)
Label Branding
Label Messages
Multi-package Shipping
Multiple Accounts

Additional Features for Parcelforce Worldwide

ShipStation API's integration with Parcelforce Worldwide allows for the following additional features:

Feature	Description
SMS and email notifications	To enable SMS and email notifications, you must include phone and email address values in the corresponding fields in the request: `"advanced_options":` `{` `"NotificationPhone": "5555555555",` `"NotificationEmail": "example@email.com"` `},`
Ship to Jersey (Channel Island) using the Euro Economy service	You can now ship to Jersey (Channel Island) using the Euro Economy service from Parcelforce Worldwide. Jersey is technically a territory of the UK, so shipments to Jersey require customs declarations according to Parcelforce’s documentation.
Saturday Delivery	You can include Saturday Delivery as an Advanced Option in your Parcelforce Worldwide label requests. See Parcelforce Worldwide's page on Saturday Delivery for more information and restrictions.
Drop-off Options	After creating your shipping labels, arrange a pickup with Parcelforce Worldwide directly, or drop parcels off at a local Post Office Branch or Parcelforce Worldwide depot.
Package Dimensions	While international orders may need package dimensions, domestic orders do not. We recommend using package dimensions for all shipments.

Available Services, Packages, & Confirmation Options

Parcelforce Worldwide Domestic Services:

Express 9
Express 9 Courier Pack
Express 9 Secure
Express 10
Express 10 Courier Pack
Express 10 Exchange
Express 10 Secure
Express 10 Secure Exchange
Express 24
Express 24 Courier Pack
Express 24 Exchange
Express 24 Large
Express 24 Secure
Express 24 Secure Exchange
Express 24 Sunday
Express 24 Collection
Express 48
Express 48 Collection
Express 48 Large
Express 48 Large Collection
Express AM
Express AM Courier Pack
Express AM Exchange
Express AM Large
Express AM Secure
Express AM Secure Exchange
Express AM Secure (B2B)
Express PM
Express PM Exchange
Express PM Secure
Express PM Secure Exchange
Express Collect
Euro Priority Home (PO Boxes)
Parcel Rider

Parcelforce Worldwide International Services:

Euro Economy
Euro Priority
Euro Priority Pack
GlobalBulk Direct
Global Economy
Globalexpress
Globalexpress Envelope Delivery
Globalexpress Pack Delivery
Globalpriority
Globalpriority Returns
Globalvalue
Ireland Express

Parcelforce Worldwide Package Types:

Package

Confirmation Options:

Adult Signature
Delivery Confirmation

Parcelforce - Shipping to Northern Ireland (Windsor Framework)

Starting 1st May 2025, Parcelforce will support B2B not at risk, B2B at risk, B2C, C2B, and C2C movement types for shipping from Great Britain (GB) to Northern Ireland (NI), aligning with the Windsor Framework .

Parcelforce adjusted their shipping solution (EDI and API) to support sending parcels to Northern Ireland from Great Britain.

API Users: While not required to create a label successfully, you can declare the movement_indicator in the windsor_framework_details object. If you know the shipper and recipient UKIMS numbers, you should declare them in the tax_identifiers object in both the ship_to and ship_from objects.

See the Gov.UK Guidance page about Declaring goods you bring into Northern Ireland 'not at risk’.

Windsor Framework Parameters

Parameter	Required by the carrier	Description
Movement Indicator		B2B, B2C, C2B, or C2C If no movement indicator is provided, the default is B2C.
Not-at-Risk flag		Parcelforce will declare the shipment to be At Risk or Not At Risk. The carrier will choose Red or Green lane based on the provided values. Shipment movement indicator UKIMS number has been declared when appropriate The specific description and value of the contents declared and whether other required information is provided. Broadly speaking any B2B shipments without UKIMS that are valued at more than £135 would constitute Red lane. HMRC CDS will notify Parcelforce if customs charges are to be charged back to the sender due to Red lane.
Sender UKIMS Number		Required only for B2B. It can be the UKIMS number of either the Sender or Recipient.
Receiver UKIMS Number		Required only for B2B. It can be the UKIMS number of either the Sender or Recipient.

Data Expectations

Movement Indicator	Requirements
B2B parcels with UKIMS authorization	Movement Indicator (value: B2B) UKIMS Number for Sender or Receiver Recipient EORI Number (one of these must be associated with the UKIMS) Sender EORI Number (one of these must be associated with the UKIMS) Parcel Parcel Weight Parcel Value Parcel Currency Product Product Description Product Value Product Country Product Weight Product Quantity Product Harmonised Code Content. Possible values: business papers, mixed, merchandise Content Default If Content is not provided, then the default value merchandise is passed in EDI. DM users can set business papers by MPM Business Logic. Optional: LicenceNo/CertificateNo Optional: Content Type - Possible values: Gift, Sample.
B2B parcels without UKIMS authorization	Movement Indicator (value: B2B) UKIMS Number for Sender or Receiver Recipient EORI Number (one of these must be associated with the UKIMS) Sender EORI Number (one of these must be associated with the UKIMS) Parcel Parcel Weight Parcel Value Parcel Currency Product Product Description Product Value Product Country Product Weight Product Quantity Product Harmonised Code Content Type: Gift, or Sample. Content Default If Content is not provided, then the default value merchandise is passed in EDI. DM users can set business papers by MPM Business Logic. Optional: LicenceNo/CertificateNo
B2C/C2C/C2B parcels	Movement Indicator value: B2C, C2C. or C2B Parcel Parcel Weight Parcel Value Parcel Currency Product Product Description Product Value Product Country Product Weight Product Quantity Product Harmonised Code Content - Possible values: business papers, or merchandise. Content Default If Content is not provided, then the default value merchandise is passed in EDI. DM users can set business papers by MPM Business Logic. Optional: LicenceNo/CertificateNo

Additional Windsor Frameworks Information for Parcelforce Worldwide

Parcel Contents Record: One or more Parcel Contents Records must be present for each Generic Parcel Information Record for International shipments to ALL destinations for Customs clearance, and for GB to NI shipments for Windsor Framework declarations. One record should be present for each type of content within each parcel (International shipments) or consignment (GB – NI Windsor Framework shipments). This record type is not applicable to GB Domestic, NI-to-GB, or NI-to-NI shipments.