Parcelforce Worldwide (UK)

Parcelforce Worldwide specializes in express deliveries to residential and business addresses in the UK.

Parcelforce Worldwide Requirements

Connection Requirements:

  • An active account with Parcelforce Worldwide

  • Parcelforce ExpressLink Username, Password, and Contract Number

  • SFTP Username and Password (OPTIONAL, but required for tracking within ShipEngine)

  • Department ID (OPTIONAL; usually this is "1")

  • You must generate sample labels with test credentials and have those sample labels approved by Parcelforce. Once approved, you'll be able to enter your production credentials to start creating real labels.

International Requirements:

  • Parcelforce returns a CN23 form to ShipEngine based on the shipment's customs information.

  • ShipEngine will provide a commercial invoice from Parcelforce when required. Print three of these and include them with the shipment.

Connect a Parcelforce Worldwide Account to ShipEngine

Before You Get Started

You must generate sample labels with your test Parcelforce Worldwide account and send them to Parcelforce for approval before connecting your account with production credentials.

The following steps will guide you through connecting your test account and then your production account after the sample labels are approved.

To connect your Parcelforce Worldwide account to ShipEngine:

  1. Select the Parcelforce Worldwide tile:

    ParcelForce logo
  2. Enter your Parcelforce Worldwide ExpressLink Username, ExpressLink Password, and Contract Number into the corresponding fields.

    You do not need to enter the SFTP Username and Password at this time.

  3. Click the checkbox next to Test Account.

  4. Click Connect.

  5. Using the Parcelforce Worldwide test account, create a pack of sample labels using each Parcelforce Worldwide shipping service for which your account is approved.

    If you're unsure which services your account is approved for, or if you need guidance on what should be included on the sample labels, please contact your Parcelforce Worldwide account representative.

  6. Once Parcelforce Worldwide approves your sample pack, go back to the ShipEngine Connections page and click the Remove button next to Parcelforce Worldwide to remove the test account.

  7. Select Add a Carrier.

  8. Select the Parcelforce Worldwide tile.

  9. Enter your account information as you did in Step 4, but do not check the box next to "Test Account".

  10. Click Connect.

SFTP Username and Password

The SFTP Username and SFTP Password are not required but are necessary for automatic tracking to function in ShipEngine.

If you do not include the SFTP credentials, you'll still be able to create labels and track shipments through Parcelforce Worldwide directly.

Available Features for Parcelforce Worldwide Integration

ShipEngine's integration with Parcelforce Worldwide supports the following standard features:

Additional Features for Parcelforce Worldwide

ShipEngine's integration with Parcelforce Worldwide allows for the following additional features:

Feature

Description

Ship to Jersey (Channel Island) using the Euro Economy service

You can now ship to Jersey (Channel Island) using the Euro Economy service from Parcelforce Worldwide.

Jersey is technically a territory of the UK, so shipments to Jersey require customs declarations according to Parcelforce’s documentation.

Saturday Delivery

You can include Saturday Delivery as an Advanced Option in your Parcelforce Worldwide label requests.

See Parcelforce Worldwide's page on Saturday Delivery for more information and restrictions.

Drop-off options

After creating your shipping labels, arrange a pickup with Parcelforce Worldwide directly, or drop parcels off at a local Post Office Branch or Parcelforce Worldwide depot.

Package Dimensions

While international orders may need package dimensions, domestic orders do not. We recommend using package dimensions for all shipments.

Manual Handling Surcharge

All items with a length between 1.1m and 1.5m or with a second-largest dimension greater than 0.7m attract the manual handling surcharge of £2.95. See ParcelForce's Pricing and Surcharge page for more information.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details for the Parcelforce Worldwide Integration

  • ShipEngine is not able to display estimated shipping rates for Parcelforce Worldwide shipments.

  • All shipments through Parcelforce Worldwide must include a Ship To Phone Number.

  • Parcelforce Worldwide requires both a first name and last name in the Ship To and Ship From addresses.

  • All shipments require a signature upon delivery as the delivery confirmation option.

  • Parcelforce Worldwide labels cannot be voided in ShipEngine. Parcelforce Worldwide corporate accounts bill upon the label being scanned, so you should not be charged for labels that are not used.

  • Weight and dimensions are required for all shipments.

  • The ShipEngine Branded Tracking page does not work with Parcelforce Worldwide.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.