Canada Post (CA)

ShipEngine is a dedicated Canada Post partner, allowing users to get rates and create both domestic and international shipping labels for Canada Post shipments.

This article includes:

Canada Post Requirements

Connection Requirements:

Manifest Requirements:

Connect a Commercial Canada Post Account

Once you confirm you have a commercial account with contract rates, you are ready to connect the account to ShipEngine.

  1. Click the Add a Carrier button.

    The Connections screen is displayed and there is an arrow pointing to the Add a Carrier button.
  2. Click the Canada Post tile.

    The available carrier options are displayed with Canada Post being selected.
  3. Make sure the Commercial option is selected, click Connect, then log into your Canada Post account to continue the setup process.

    The Commercial option is selected on the Connect Your Canada Post Account screen.
  4. You will be redirected to the Canada Post login page. Once you log into Canada Post, you should see a screen that displays the methods of payment on your account.

    Canada Post methods of payment selections.

    Select the Pay by Account option, then click the Continue button. You cannot select your credit card as payment when configuring a Commercial Account.

    Agree to the Terms and Conditions by clicking Agree and Continue.

    Account is Not Recognizing Commercial Rates

    If you do not see the Pay by Account option, your account is not recognizing commercial rates. If Canada Post confirms that you have a commercial account with contract rates, please see the section below, How to add a business profile to your account.

  5. Click the Edit link next to Canada Post in the ShipEngine dashboard to review your account's Payment Method configuration.

Canada Post Manifest

Please note that you must create a Canada Post Manifest to ensure that your carrier accepts your packages and bills you properly.

Connect a Solution for Small Business Account

To connect your Solutions for Small Business Account (Venture One) account to ShipEngine, follow the steps below.

  1. Click the Add a Carrier button.

    The Connections screen is displayed and there is an arrow pointing to the Add a Carrier button.
  2. Click the Canada Post tile.

    The available carrier options are displayed with Canada Post being selected.
  3. Make sure the Solutions for Small Business Account (Venture One) option is checked, click Connect, then log into your Canada Post account to continue the setup process. Please note that it may take a moment for the Canada Post login page to appear.

    The Solutions for Small Business Account (Venture One) option is selected on the Canada Post account configuration screen.
  4. Select the Use Saved Credit Card option then click the Continue button to continue with the setup process.

    Click Agree and Continue to agree to the Terms and Conditions.

When using a Canada Post Solutions for Small Business Account:

  • Since Solutions for Small Business Account (Venture One) labels are paid for through your connected credit card immediately after they are generated, you do not need to manifest your orders.

  • Return labels are not supported for any shipments made using a Small Business account in ShipEngine.

Create a Canada Post Business Profile

To connect a Canada Post Commercial account to ShipEngine, you must have created a Business Profile in Canada Post that uses your commercial contract number. If you have used your Commercial Canada Post account with another shipping provider, it's likely you have already created this. However, if you're new to Canada Post or recently upgraded from a Solutions for Small Business account, you'll need to create a new user profile that uses the contract information.

  1. Go to the Canada Post business login page and click Sign Up.

    canada_post_sign_up_annotated.png
  2. Choose a new Username, enter your current Customer Number and Postal Code/Zip Code, then enter the Verification Code. Click Sign Up to proceed.

    canada_post_sign_up_fields.png
  3. Enter your current Agreement Number, and click Agree and Continue.

    Canada Post Sign up agreement
  4. Fill out the required Profile Information. This information can be the same as the information in your original account profile. Click Agree and Continue once complete.

    canada_post_sign_up_details.png
  5. Review the information you entered, then click Save.

Available Features

Services & Options

Canada Post Domestic Services

  • Expedited Parcel

  • Library Books

  • Priority

  • Regular Parcel

  • Xpresspost

  • Xpresspost Certified

Canada Post International Services

  • Expedited Parcel USA

  • International Parcel Air

  • International Parcel Surface

  • Small Packet Air - USA

  • Small Packet International Air

  • Small Packet International Surface

  • Tracked Packet - International

  • Tracked Packet - USA

  • Tracked Packet - USA (LVM)

  • Xpresspost International

  • Xpresspost USA

  • Priority Worldwide Envelope Intl

  • Priority Worldwide Pak Intl

  • Priority Worldwide Parcel Intl

Canada Post Package Types

  • Package

Canada Post Confirmation Option

  • Delivery

  • Signature

  • Proof of Age Required - 18

  • Proof of Age Required - 19

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Troubleshooting

Error

Solution

"Rejected by SLM Monitor"

This error is caused by the Canada Post's servers throttling your requests. You may also receive this error in the event of a Canada Post server maintenance/outage.

In either instance, if you receive this error, your best option is to give it a couple of minutes and try again.

Typically, Canada Post allows 20 requests per minute. If you receive this error frequently, you can request a limit increase on your Canada Post account.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingAutomatic TrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts