StarTrack (part of Australia Post) specializes in regional domestic parcel delivery across Australia. In addition to label creation, ShipEngine's StarTrack integration also supports getting rates, electronic manifesting, and tracking.
StarTrack is an ideal solution for both B2B and B2C businesses. Submit a sales inquiry to their team to open an account.
Connection Requirements:
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An active account with StarTrack
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Your Star Track account number
StarTrack account numbers are 8 digits long. This number is different from your Australia Post account number, which is 10 digits.
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Your Production Credentials (API Key and Secret) from Australia Post's Developer Centre.
Manifest Requirements:
StarTrack requires a manifest for each day's shipments. Use ShipEngine's Create Manifest endpoint to manifest your shipments.
Failure to manifest will result in additional fees!
StarTrack will add a surcharge to your monthly invoice for non-manifested shipments.
To connect your StarTrack account to ShipEngine, you must first request your API Key and API Secret from the Australia Post Developer Centre.
If you do not yet have an account with the Australia Post Developer Centre, you must first create one before registering for API keys.
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Complete the information and click Create Account.
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Log in to your new account and go to the APIs section.
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Select Register now for an API Key.
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Complete the form with your StarTrack account information and check the boxes for the services you want to access. Click Next.
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Choose ShipEngine from the platform partner list. Click Next.
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Enter your state of origin and any additional comments you may need. Click Send.
After you complete the registration process, Australia Post's developer support team will email you your API key and secret in an encrypted PDF. You can then connect your StarTrack account to ShipEngine.
Note
If you also have an Australia Post eParcel account, you can request your StarTrack account be added to the Australia Post account. Then you can use the same API Key and Secret for both accounts.
Enter this request into the comments field in the last step of the registration process.
ShipEngine's integration with StarTrack supports the following standard features:
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*Supported for Road Express (EXP) and Premium (PRM) only.
ShipEngine's integration with StarTrack allows for the following additional features:
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Description |
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Estimated Days for Delivery |
StarTrack now supports Estimated Days for Delivery when obtaining Rates. |
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Requires manifests for all shipments |
Manifest your StarTrack shipments at the end of the day before your StarTrack pickup. Failure to manifest your shipments can result in fees from StarTrack. Use ShipEngine's Create a Manifest endpoint to close out your day's shipments. Learn more about manifesting. The StarTrack Order Summary Report will print out a driver copy and a sender copy. Give the driver copy to your StarTrack driver. There is no need to take any additional action on the printed form. Return labels must also be manifested. |
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Support for Dangerous Goods |
StarTracks supports the delivery of dangerous goods. |
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You cannot currently add carrier insurance to StarTrack shipments through ShipEngine. However, your contract with StarTrack should include details about the insurance that StarTrack provides by default for your parcels.
Contact StarTrack directly for details about your insurance coverage and for submitting any claims.
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The Phone Number field has a 10-character limit and cannot include spaces (ex: 1234567890).
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StarTrack will return rates when you make a request to the ShipEngine Rates endpoints, but StarTrack Rate Estimates are not supported.
StarTrack rates include Goods and Services Tax (GST), fuel surcharges, and security surcharges.
