Sendle specializes in door-to-door domestic deliveries and cost-effective international shipping. ShipEngine's integration with Sendle supports domestic services for shipments originating from the US and both domestic and international services for shipments originating from Australia. Sendle is available in the following countries: US, AU
Interested in setting up a Sendle account? Contact their team to get started!
Connection Requirements:
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An active account with Sendle
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Your Sendle Account ID and API Key
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You must enter your billing details into your Sendle account before it can be successfully connected to ShipEngine.
International Shipping Requirements:
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Sendle requires Harmonized System (HS) codes on international orders originating from Australia.
Fuel Surcharge
Sendle includes a fuel surcharge, which is a variable rate that can increase or decrease at any time. See Sendle's Fuel Surcharge page for up-to-date information and rates.
To connect your Sendle account to ShipEngine, you must first obtain your Sendle ID and API Key.
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Log in to your Sendle account.
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Go to Account Settings.
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Select the Sender Details tab and accept the Dangerous Goods Terms and Conditions.
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Select the Integrations tab, enter your Website and Parcel Estimate, then agree to terms and conditions. Click Claim access.
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Copy your Sendle ID and API Key provided on the next page.
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Open a new tab or browser window and log in to your ShipEngine account.
ShipEngine's integration with Sendle supports the following standard features:
ShipEngine's integration with Sendle allows for the following additional features:
Feature |
Description |
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Scheduled pickups |
Creating a Sendle label will automatically schedule a pickup based on the scheduled Ship Date. See Sendle's pages on US Parcel Pickups or AU Parcel Pickups for more information and restrictions. |
GST included in rates |
Sendle rates include Goods and Services Tax (GST). |
Contract rates |
If you have contract rates available for your Sendle account, those rates will automatically be displayed whenever you get rates for your ShipEngine shipments. |
Door-to-door delivery |
Sendle picks up all shipments based on the scheduled Ship Date and the origin address of the Ship From Location in ShipEngine |
Insurance |
Sendle includes coverage for loss on all eligible domestic and international parcels at no extra charge. Please review Sendle's Cover Policy outline (US Cover Policy or AU Cover Policy) for more details. You can file insurance claims through Sendle directly on their US website or AU website. |
International shipping |
When the destination is outside of Australia, ShipEngine will print a CN22 customs form on a 4 x 6-inch label. See Sendle's International Pickup article for more information on shipping international parcels. |
Label Messages |
Label messages correspond to:
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Sendle Express Service Details |
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Return Labels |
When returning an order, receivers must drop off their parcel at a supported drop-off point. Returns are Pay On Use, so you can print return labels to include in packages and you will only be charged for them if the receiver uses it. |
Billing for Labels |
Sendle generally bills on Monday for the previous week’s shipping. |
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Sendle does not guarantee the No Authority to Leave/Signature on Delivery confirmation type.
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By default, Sendle shipments do not have a confirmation type selected.
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ShipEngine will not create Sendle labels with a scheduled Ship Date of the current date. To allow for the pickup request to be sent to Sendle, all shipments will default to one business day ahead of the current date.
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Sendle will return rates when you make a request to the ShipEngine Rates endpoints, but Sendle Rate Estimates are not supported.
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There may be a slight delay in label creation. It can take 5-10 seconds for Sendle to return a label file.
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For shipments originating from the US, Sendle includes up to $150 in insurance coverage with each shipment. Additional insurance from Sendle cannot be added.
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International Pickups require you to show your ID for the first three pickups. See Sendle's International Parcel Pickups Explained for more details.
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Sendle shipments created in ShipEngine must follow Sendle's shipment policies. See their What Can't I Sendle? article (US website or AU website) for more information on restricted items.
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See Sendle's Coronavirus Update blog for up-to-date information on domestic and international delivery timelines impacted by COVID-19.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to Troubleshoot or Resolve |
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Error: Sendle: Base: is not yet serviced by Sendle |
What it means: This happens when the Ship From Location is a P.O. Box, a parcel locker, or is otherwise out of Sendle’s pick-up range. What to do: Update the Ship From Location for the order to use a location that is not a P.O. Box or parcel locker and is within Sendle’s pick-up range. Then attempt to create the label again. |
Error: Invalid Sendle ID or API Key When trying to connect a Sendle account to ShipEngine |
This error message is typically caused by one of two things:
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Error: An Error Has Occurred Shipments <= 500g and with a Cubic Meter Volume <= .002m must be shipped with the Satchel package type |
What it means: If your parcel weight is more than 500 g, your dimensions also have to be over .002 cubic meters. What to do: Update your dimensions and use Parcel as the package type for these shipments. Please note: All Sendle shipments created in ShipStation must use the Parcel package type. The Satchel package type is no longer available. |