Hermes (UK)

Hermes is one of the UK's leading courier services and ships both domestically and internationally.

Contact Hermes for information about starting a Corporate Account. Hermes requires you to meet a certain shipment threshold before you qualify for a Hermes Corporate account.

UK Only

Hermes is currently only available for UK-based ShipEngine accounts

This article contains:

Hermes Integration Requirements

Connection Requirements:

  • A Corporate Client account with Hermes.

  • You must submit test labels for Hermes' approval BEFORE you start shipping with them!

  • Requires the following information about your Hermes account:

    • Username

    • Password

    • Client ID

    • Client Name

    • Account Nickname (to identify the account in ShipEngine).

International Requirements:

  • EORI Numbers: You must provide your Economic Operators Registration and Identification (EORI) number to your Hermes account manager if you ship internationally. If your Hermes account does not have your EORI number, you will experience errors in ShipEngine when trying to create international labels.

  • Print three copies of the commercial invoice from ShipEngine and include them with your international shipment.

Economic Operators Registration and Identification

Connect a Hermes Account to ShipEngine

To connect your Hermes account to ShipEngine:

  1. Select the Hermes UK tile.

    Hermes Logo
  2. Select the Use existing Hermes account option.

    CONN_AddCarrier_HermesPU-UseExisting_MRK.png

    Create new Hermes account

    If you don't have a Hermes account yet, select Create new Hermes account and fill out the information requested. We'll forward this information to Hermes so they can contact you about starting an account.

  3. Enter your Hermes API Username, API Password, Client ID, Client Name, then select the Production Account option.

  4. Choose an Account Nickname to identify the carrier account in ShipEngine.

  5. Click Connect.

Available Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Red X mark. Unsupported feature. No.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipments

Red X mark. Unsupported feature. No.

Services & Options

Hermes Domestic Services

  • Hermes Domestic

  • Hermes Domestic - Next Day

Hermes International Services

  • Hermes International

Hermes Package Types

  • Package

  • Custom Packages

Confirmation Options

  • No Confirmation

Integration Notes

  • ShipEngine does not integrate with Hermes' C2C service, myHermes.

  • You must contact Hermes support for lost packages.

  • The Hermes Corporate integration with ShipEngine supports Delivered Duty Paid (DDP).

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips:

Issue

How to troubleshoot or resolve

Error Message: Hermes requires you to set up your EORI number with your Hermes accounts manager. Please remove all tax identifiers from this shipment

You will receive this error if you add your EORI number to Hermes shipments in ShipEngine. Instead, you must provide your EORI number to your Hermes account representative. It will then print on the appropriate documents provided through ShipEngine.

Economic Operators Registration and Identification