DHL eCommerce (AU)

ShipEngine’s integration with DHL eCommerce allows you to create international labels for shipments from the Australia.

ShipEngine automatically submits customs documentation electronically for all shipments.

Looking for DHL eCommerce US or Canada?

ShipEngine offers a separate DHL eCommerce integration for US- and Canada-based accounts. Please see our DHL eCommerce (US and Canada) help article for details.

DHL eCommerce Requirements

Connection Requirements:

Contact your DHL account representative if you do not have any of the following information.

  • An active account with DHL eCommerce.

  • Sold To Account ID

  • Account Client ID and Password Provided by DHL via email.

  • Pickup Account ID

Manifest Requirements:

  • DHL eCommerce requires a printed manifest for each day's shipments. To manifest your shipments, use ShipEngine's End of Day process.

Connect DHL eCommerce to ShipEngine

To connect your DHL eCommerce account to ShipEngine:

  1. Select the DHL eCommerce tile.

    DHL Ecommerce logo
  2. Fill in your DHL account information on the page that appears.

    SET_carrier_DHLecommAU_connectionPU.png
  3. Click Connect.

Available Features

Feature

Supported?

Domestic Shipping

Red X mark. Unsupported feature. No.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

*Required

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Red X mark. Unsupported feature. No.

DHL eCommerce Services & Package Types

International Services:

  • DHL Packet Plus International Standard

  • DHL Packet International Standard

  • DHL Parcel International Standard

  • DHL Parcel International Direct Standard

  • DHL Parcel International Direct Expedited

Package Types (US & CA):

  • Box

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package Shipping

Notes About the DHL eCommerce Integration

  • DHL eCommerce supports 1 label message. You must use the "reference3" field in your label request body.

  • You can ship dangerous or hazardous materials using DHL eCommerce if your DHL account is enabled to do so and you include the proper carrier option in your label call.

  • Labels can and will appear differently when they ship to different destinations. Because shipments go to different DHL eCommerce stations to be sorted by destination, their labels will look differently depending on the shipment destination.

  • Shipments generated through our direct DHL eCommerce must be closed out and manifested through ShipEngine. See our Create Manifests page to learn more.

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: "The requested Special Service Codes AA is not available. Please make sure data entered is valid before proceeding or contact our customer service."

This means you have selected an unsupported shipping options for your shipments.

Verify that any options you've added to your shipment are supported by the requested DHL eCommerce service.

Error "The destination country code XX could not be found. Please check the destination country code."

This means the country code in the recipient address is not valid according to DHL's system. This is common for very small countries that may have multiple country codes.

To fix this, you must update the country code to one that DHL recognizes. Check the available country codes provided by DHL.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package Shipping