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Australia Post MyPost Business

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ShipEngine Content Team

Updated

Australia Post MyPost Business gives you access to volume-based savings on domestic and international shipments originating from Australia. Visit the Australia Post website to sign up for an account.

MyPost Business Requirements

Connection Requirements:

  • An active account with Australia Post MyPost Business

  • Your MyPost Business API Token (the Merchant Token)

  • Your MyPost Business payment method

Connect a MyPost Business Account to ShipEngine

To connect your Australia Post MyPost Business account in the ShipEngine dashboard:

  1. Select Carriers under the Set-up section.

    Dashboard. Carriers section selected under ShipEngine Setup

  2. Click Connect my accounts under the My Carrier Accounts section.

    Carriers Setup screen with Connect My Own Accounts button shown

  3. Select your Ship From country for this carrier.

    Country selector shown in Connect Carrier Account popup

  4. Select the Australia Post MyPost Business tile from the Available Carriers pop-up window.

    Australia Post MyPost Business logo. Button that reads, Connect

  5. Enter your MyPost Business Merchant Token. See Australia Post's guide to finding your MyPost Business API token.

    *Note: When collecting a token, select ShipStation as the platform partner.

  6. Select your Payment Method:

    • Charge to merchant's MyPost Business Credit Account: Australia Post will bill your MPB label charges on a single invoice.

    • Charge to credit or debit card saved on merchant's MyPost Business Account: Your credit or debit card will be charged by Australia Post for each individual MPB label you create (even when creating labels in batches).

    Australia Post MyPost Business connection window

  7. Click the Connect button.

Available Features for MyPost Business

ShipStation API's integration with Australia Post MyPost Business supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Test Labels

Red X mark. Unsupported feature. No.

Void Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Grey dash icon. Not applicable.

End of Day (PDF)

Grey dash icon. Not applicable.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-Package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Third-Party Billing

Red X mark. Unsupported feature. No.

Additional Features for MyPost Business

ShipStation API's integration with Australia Post MyPost Business allows for the following additional features:

Feature

Description

Ship Dates near Public Holidays

Order labels will automatically set the ship date to the next available ship date if it was created on a public holiday.

Signature Required confirmation option

Australia Post MyPost Business adds a surcharge (Domestic: $2.95, International: $5.50) when you add the Signature Required confirmation type.

Find details about the Signature Required surcharge in this PDF of the MyPost Business postage rates guide.

Carrier Insurance

Australia Post MyPost Business lets you add carrier insurance for domestic and international shipments. See the section called Extra Cover on their Features and Extras page. The cost is $0 to insure shipments valued up to $100 and $4 per $100 after up to $5000.

Rates include GST

Australia Post MyPost Business rates include Goods and Services Tax (GST).

Void Labels

To void a label, log in to your MyPost Business account portal.

Include Australia MyPost Business branding on labels

You can choose to print the Australia Post MyPost Business on your labels.

Go to Settings > Shipping > Carriers > Your Carriers and edit the carrier settings for your Australia Post MyPost Business account. Check the box to enable branding.

Supports scheduling pickups

You can use the ShipStation API schedule pickup option to schedule pickups for MyPost Business shipments.

Available Services & Package Types

Australia Post MyPost Domestic Services

  • B20 Express Post Parcels (BYO up to 5kg)

  • B21 Express Post Parcels (over 5kg)

  • B30 Parcel Post Parcels (BYO up to 5kg)

  • B31 Parcel Post Parcels (over 5kg)

  • BE9PB4 Express Post Flat Rate Box (Extra Large)

  • BE9PB3 Express Post Flat Rate Box (Large)

  • BE9PB2 Express Post Flat Rate Box (Medium)

  • BE9PB1 Express Post Flat Rate Box (Small)

  • BE9P50 Express Post Flat Rate Satchel 5kg (Extra Large)

  • BE9P30 Express Post Flat Rate Satchel 5kg (Large)

  • BE9P10 Express Post Flat Rate Satchel 5kg (Medium)

  • BE9P05 Express Post Flat Rate Satchel 5kg (Small)

  • BE1PB4 Parcel Post Flat Rate Box (Extra Large)

  • BE1PB3 Parcel Post Flat Rate Box (Large)

  • BE1PB2 Parcel Post Flat Rate Box (Medium)

  • BE1PB1 Parcel Post Flat Rate Box (Small)

  • BE1P50 Parcel Post Flat Rate Satchel 5kg (Extra Large)

  • BE1P30 Parcel Post Flat Rate Satchel 5kg (Large)

  • BE1P10 Parcel Post Flat Rate Satchel 5kg (Medium)

  • BE1P05 Parcel Post Flat Rate Satchel 5kg (Small)

Australia Post MyPost International Services

  • International Eco Parcels Large Sea I62

  • International Standard Parcels I65

  • International Express Parcels I67

Australia Post MyPost Package Types

  • Package

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation API will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation API. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation API multiple times using different accounts and choose which account will be used to create each shipment.

MyPost Business Integration Notes

  • Label Message Configuration: To best configure your label messages, use Label Message 3, or Label Message 1 & 2.

    ShipStation Fields : AusPost Fields

    Label Message 1 : customer_reference_1

    Label Message 2 : customer_reference_2

    OR

    Label Message 3 : sender_reference

    You cannot use all 3 or any other combinations. These will not yield an error, but AusPost will prioritize what shows in Label Messages 1/2 and will not display Label Message 3.

  • You cannot void labels through ShipStation API. To void a label, you must log in to your MyPost Business account portal.

  • You cannot ship dangerous goods with Australia Post MyPost Business.

  • ShipStation API does not automatically print 4 labels per sheet. However, you can use this workaround using PDFs in Adobe Acrobat.

  • While you can book an Australia Post MyPost Business (MPB) pickup in ShipStation API, you can also book a pickup using the MPB portal.

    To use this method, log in to your MPB account and go to the Book a Pickup tab.

    The MyPost Business admin page is displayed and Book a Pickup is selected.

    Make sure to specify how many shipments you have in the Number of items drop-down within the form. Depending on the shipment cut-off time, you can either book for the same-day or next-day delivery.

    The drop-down menu for selecting the number of items is highlighted.

    • Pickups can be scheduled for a maximum of 100 shipments. If you need more than 100 shipments collected, you must schedule more than one pickup.

    • To cancel a scheduled pickup, you must contact MyPost Business Support to process the cancelation and refunds.

  • Australia Post MyPost Business does not support test labels.

  • Please note you do not have to click the Email Notification checkbox, Australia Post will automatically send a tracking email if an email is provided in the ship to email field.

Troubleshooting Tips for MyPost Business

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: The lines[0] must not be longer than 40 characters. Field: shipments[0].to.destination.lines[0]

What it means: The first address line (Address Line 1) of the Ship To address exceeds the 40-character limit.

What to do: Edit the Ship To address so that Address Line 1 contains fewer than 40 characters. You can also move information to Address Line 2 or 3 if needed.

Error: Unable to pay for the order using the STORED_PAYMENT payment method. Merchant may need to update payment details. (Generic)

What it means: The card used in your Australia Post MyPost Business Portal is blocked by the card issuer.

What to do: There are a few ways to resolve this:

  • Delete the card in your Australia Post MyPost Business Portal, add the card back to the account, log back into ShipStation, and attempt to create a label again.

  • Call the card issuer and ask them to “whitelist” Australia Post MyPost Business as a merchant to process payments.

  • Delete the card in your Australia Post MyPost Business Portal and add a different card.

Error: The unit Value must be at least 1

What it means: This error means the customs declaration item value for one of the items is less than $1.

What to do: Make sure that the Item Value in the customs description is set to at least $1.

Error: The product ID is not available.

What it means: This error can refer to several issues including, but not limited to:

  • Using a shipping service that is not available to the destination country

  • Invalid name entered

  • Incorrect/invalid email address given

  • Incorrect/invalid mobile phone number given

The first issue may occur if you are attempting to create a label with Economy Air service from Australia to Canada. Economy Air service is currently suspended to Canada and the US. You must select a different service to ship to these destinations.

The AU Post website is routinely updated with new information regarding the impacts to deliveries as a result of COVID-19.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation API will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation API. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation API multiple times using different accounts and choose which account will be used to create each shipment.

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