Team Global Express Priority (part of the Team Global Express Group) specializes in the delivery of domestic satchels and parcels originating in Australia and weighing 5 kg or less.
Interested in opening a Team Global Express Priority account? Visit the Team Global Express website to get started!
Connection Requirements:
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An active account with Team Global Express Priority
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Your Team Global Express Priority account information:
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Name
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Email
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Company Name
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Address Line 1 (Address Line 2 optional), Suburb, and State
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Contact's Name
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Account Number
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Account Manager
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Requirements for Weighted Services
Any service with a weight in its name (e.g., “B2C Priority 1kg Satchel ATL”) requires that exact weight to be entered for the shipment.
Team Global Express Priority will charge a penalty if the weight of the parcel is more than the weight in the service name, but not if the parcel is less than that weight.
To connect your Team Global Express Priority account in the ShipEngine dashboard:
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Select the Team Global Express Priority tile from the Available Carriers pop-up window.
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Enter the following details of your Team Global Express Priority account into the corresponding fields:
Name, Email, Company Name, Address Line 1, Address Line 2 (optional), Suburb, State, Contact's Name, Account Number, and Team Global Express Priority Account Manager.
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OPTIONAL: Check the boxes next to the following options if they apply to your Team Global Express Priority account:
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Test Account?: This is a test Team Global Express Priority account for creating sample labels.
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Skip rating during label creation?: Do not receive estimated rates in ShipEngine from Team Global Express Priority.
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Click the Connect button.
The information entered into the connection window will be sent to ShipEngine Support. We will contact Team Global Express Priority on your behalf for your onboarding credentials, which will then be added to your ShipEngine account by our Support team.
ShipEngine Support will then create and send a test label to Team Global Express Priority for approval. Once approved, your Team Global Express Priority account will be ready to use with your ShipEngine account.
ShipEngine's integration with Team Global Express Priority supports the following standard features:
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Multi-Package Shipping |
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The ShipEngine integration with Team Global Express Priority allows for the following additional features:
Team Global Express Priority Domestic Services
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B2C Standard Parcel ATL
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B2C Standard Parcel SR
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B2C Priority 1kg Satchel ATL
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B2C Priority 3kg Satchel ATL
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B2C Priority 5kg Satchel ATL
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B2C Priority Parcel ATL
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B2C Priority 1kg Satchel SR
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B2C Priority 3kg Satchel SR
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B2C Priority 5kg Satchel SR
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B2C Priority Parcel SR
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B2B Parcels - Overnight
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B2B Auswide 1kg Satchel - Overnight
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B2B Auswide 3kg Satchel - Overnight
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B2B Auswide 5kg Satchel - Overnight
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B2B Auswide 3kg Label - Overnight
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Parcel Offpeak
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B2C HVI Priority
Team Global Express Priority Package Types
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Package
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Team Global Express Priority does not support carrier insurance.
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Team Global Express Priority does not allow the shipping of dangerous goods.
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If you are shipping with a Team Global Express Priority service that has a weight in its name (for example, B2C Priority 1kg Satchel ATL), you must enter the weight in the service name for the shipment weight in ShipEngine.
Team Global Express Priority may charge a penalty fee if the actual shipment weight is more than the weight in the service name. You will not be charged a penalty fee if the shipment weight is less than the service weight.
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Team Global Express provides a "range" that you use to generate labels. Once this range has been exhausted, you will see the error message:
Error: Error generating SSCC, SSCC range has been exhausted.
To resolve this, contact Team Global Express for a new range, then provide the new range to ShipStation Support to update your account.
Here are some common issues, potential causes, and troubleshooting tips.
Error |
Cause |
Solution |
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Following service requires weight to be only X (Serialization). (500, <transactionId>) |
Any Team Global Express Priority service with a weight in its name (for example, B2C Priority 1kg Satchel ATL) requires the shipment weight to match the weight in the service name. This error message indicates that the current shipment weight is lighter than the required weight. |
Update the shipment weight to match the weight in the service name. |
Weight entered is more than Maximum allowed limit X for the selected service (Serialization). (500, <transactionId>) |
Any Team Global Express Priority service with a weight in its name (for example, B2C Priority 1kg Satchel ATL) requires the shipment weight to match the weight in the service name. This error message indicates that the current shipment weight is heavier than the allowed weight. |
Select a different Team Global Express Priority service with a weight requirement that is greater than or equal to your shipment weight. |