Toll Priority (AU)

Toll Priority specializes in the delivery of domestic satchels and parcels originating in Australia and weighing 5 kg or less.

Toll Priority Requirements

Connection Requirements:

  • An active account with Toll Priority

  • Your Toll Priority account information:

    • Name

    • Email

    • Company Name

    • Address Line 1 (Address Line 2 optional), Suburb, and State

    • Contact's Name

    • Account Number

    • Account Manager

Weighted Services

Any service with a weight in its name (e.g., “B2C Priority 1kg Satchel ATL”) requires that exact weight to be entered for the shipment.

Toll Priority will charge a penalty if the weight of the parcel is more than the weight in the service name, but not if the parcel is less than that weight.

Connect Toll Priority to ShipEngine

To connect your Toll Priority account in the ShipEngine dashboard:

  1. Select the Toll Priority tile from the Available Carriers pop-up window.

    ICON_TollPriority.png
  2. Enter the following details of your Toll Priority account into the corresponding fields:

    Name, Email, Company Name, Address Line 1, Address Line 2 (optional), Suburb, State, Contact's Name, Account Number, and Toll Priority Account Manager.

  3. OPTIONAL: Check the boxes next to the following options if they apply to your Toll Priority account:

    • Test Account?: This is a test Toll Priority account for creating sample labels.

    • Skip rating during label creation?: Do not receive estimated rates in ShipEngine from Toll Priority.

  4. Click the Connect button.

The information entered into the connection window will be sent to ShipEngine Support. We will contact Toll Priority on your behalf for your onboarding credentials, which will then be added to your ShipEngine account by our Support team.

ShipEngine Support will then create and send a test label to Toll Priority for approval. Once approved, your Toll Priority account will be ready to use with your ShipEngine account.

Available Features for the Toll Priority Integration

ShipEngine's integration with Toll Priority supports the following standard features:

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Additional Details About the Toll Priority Integration

  • Toll Priority does not allow shipping for dangerous goods.

  • If you are shipping with a Toll Priority service that has a weight in its name (for example, B2C Priority 1kg Satchel ATL), you must enter the weight in the service name for the shipment weight in ShipEngine.

    Toll Priority may charge a penalty fee if the actual shipment weight is more than the weight in the service name. You will not be charged a penalty fee if the shipment weight is less than the service weight.

Troubleshooting Tips for Toll Priority Integration

Here are some common issues, potential causes, and troubleshooting tips.

Error

Cause

Solution

Following service requires weight to be only X (Serialization). (500, <transactionId>)

Any Toll Priority service with a weight in its name (for example, B2C Priority 1kg Satchel ATL) requires the shipment weight to match the weight in the service name.

This error message indicates that the current shipment weight is lighter than the required weight.

Update the shipment weight to match the weight in the service name.

Weight entered is more than Maximum allowed limit X for the selected service (Serialization). (500, <transactionId>)

Any Toll Priority service with a weight in its name (for example, B2C Priority 1kg Satchel ATL) requires the shipment weight to match the weight in the service name.

This error message indicates that the current shipment weight is heavier than the allowed weight.

Select a different Toll Priority service with a weight requirement that is greater than or equal to your shipment weight.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts