Toll Priority (AU)

Toll Priority (part of the Toll Group) specializes in the delivery of domestic satchels and parcels originating in Australia and weighing 5 kg or less.

Interested in opening a Toll Priority account? Visit the Toll website to get started!

Toll Priority Requirements

Connection Requirements:

  • An active account with Toll Priority

  • Your Toll Priority account information:

    • Name

    • Email

    • Company Name

    • Address Line 1 (Address Line 2 optional), Suburb, and State

    • Contact's Name

    • Account Number

    • Account Manager

Weighted Services

Any service with a weight in its name (e.g., “B2C Priority 1kg Satchel ATL”) requires that exact weight to be entered for the shipment.

Toll Priority will charge a penalty if the weight of the parcel is more than the weight in the service name, but not if the parcel is less than that weight.

Connect Toll Priority to ShipEngine

To connect your Toll Priority account in the ShipEngine dashboard:

  1. Select the Toll Priority tile from the Available Carriers pop-up window.

    Toll Priority logo. Button that reads, Connect
  2. Enter the following details of your Toll Priority account into the corresponding fields:

    Name, Email, Company Name, Address Line 1, Address Line 2 (optional), Suburb, State, Contact's Name, Account Number, and Toll Priority Account Manager.

  3. OPTIONAL: Check the boxes next to the following options if they apply to your Toll Priority account:

    • Test Account?: This is a test Toll Priority account for creating sample labels.

    • Skip rating during label creation?: Do not receive estimated rates in ShipEngine from Toll Priority.

  4. Click the Connect button.

The information entered into the connection window will be sent to ShipEngine Support. We will contact Toll Priority on your behalf for your onboarding credentials, which will then be added to your ShipEngine account by our Support team.

ShipEngine Support will then create and send a test label to Toll Priority for approval. Once approved, your Toll Priority account will be ready to use with your ShipEngine account.

Available Features for the Toll Priority Integration

ShipEngine's integration with Toll Priority supports the following standard features:

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details About the Toll Priority Integration

  • Toll Priority does not allow shipping of dangerous goods.

  • If you are shipping with a Toll Priority service that has a weight in its name (for example, B2C Priority 1kg Satchel ATL), you must enter the weight in the service name for the shipment weight in ShipEngine.

    Toll Priority may charge a penalty fee if the actual shipment weight is more than the weight in the service name. You will not be charged a penalty fee if the shipment weight is less than the service weight.

Troubleshooting Tips for Toll Priority Integration

Here are some common issues, potential causes, and troubleshooting tips.

Error

Cause

Solution

Following service requires weight to be only X (Serialization). (500, <transactionId>)

Any Toll Priority service with a weight in its name (for example, B2C Priority 1kg Satchel ATL) requires the shipment weight to match the weight in the service name.

This error message indicates that the current shipment weight is lighter than the required weight.

Update the shipment weight to match the weight in the service name.

Weight entered is more than Maximum allowed limit X for the selected service (Serialization). (500, <transactionId>)

Any Toll Priority service with a weight in its name (for example, B2C Priority 1kg Satchel ATL) requires the shipment weight to match the weight in the service name.

This error message indicates that the current shipment weight is heavier than the allowed weight.

Select a different Toll Priority service with a weight requirement that is greater than or equal to your shipment weight.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.