Chronopost offers express delivery services for parcels up to 30 kg. ShipEngine's integration with Chronopost supports domestic delivery (including to French territories) and international delivery for shipments originating in France. Contact the Chronopost team to create an account.
Connection Requirements:
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An active account with Chronopost
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Your Chronopost account number and password
Your Chronotrace Code is Your Account Password
You will use your Chronotrace code as your account password in ShipEngine. Contact your Chronopost account manager to request the Chronotrace Code for your account.
ShipEngine's integration with Chronopost supports the following standard features:
ShipEngine's integration with Chronopost allows for the following additional features:
|
Feature |
Description |
|---|---|
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A4 Drop-off Labels |
You can create an A4-sized (210 x 297 mm, close to 8.5" x 11") label where proof of drop off and drop-off instructions are provided as a tear-off element. For ShipEngine to create a tear-off label, request either |
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Labels charged upon label creation |
Your Chronopost account is charged when you create the label, not when the label is scanned. |
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Carrier insurance |
Estimated rates in ShipEngine do not include carrier insurance fees. |
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Void labels |
You can void Chronopost labels via ShipEngine. However, Chronopost can take up to one hour to update and allow a label to be voided once created. If you attempt to void before this, you may receive an error. To resolve the error, wait one hour and attempt to void the label again. Labels voided via ShipEngine cannot be used to dispatch a parcel. Voided labels cannot be reactivated. Labels not used within two months of creation are no longer valid. |
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Customs forms |
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Label messages |
Chronopost supports two label message fields: Sender and Recipient Ref. |
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Create a Label Layout Request: If requesting PUDO/servicePoint delivery on a shipment and you need the PUDO instructions to be returned with the label, this will not be returned automatically. You must specify
"label_layout": "letter"in the label request above the shipment object. -
The rates you see returned by ShipEngine are estimated rates. The actual rates billed to your Chronopost account may vary somewhat based on the actual weight, dimensions, and declared value (if insurance is added) of the parcel.
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Chronopost charges €3.95 for residential delivery.
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If using the 8.5"x11" label format, the borders of the label may not print as expected. However, you can still use the label as all required data will still be included.
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Chronopost does not support third-party billing.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
Error: Cette étiquette n'est pas encore annulable, veuillez réessayer dans un instant. |
What it means: It can take Chronopost up to one hour to update and allow you to void a label. What to do: If you receive this message when attempting to void a label, wait one hour and try again. |
