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Chronopost

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ShipEngine Content Team

Updated

Chronopost offers express delivery services for parcels up to 30 kg. ShipEngine's integration with Chronopost supports domestic delivery (including to French territories) and international delivery for shipments originating in France. Contact the Chronopost team to create an account.

Chronopost Requirements

Connection Requirements:

  • An active account with Chronopost

  • Your Chronopost account number and password

To Get Your Chronopost Password

You will need the password for your Chronopost contract. Contact your Chronopost account manager and ask them to submit an IT request with their SIC IT department for a ShipStation API setup.

Connect Chronopost to ShipEngine

To connect your Chronopost account in the ShipEngine dashboard:

  1. Select Carriers under the Set-up section.

    Dashboard. Carriers section selected under ShipEngine Setup

  2. Click Connect my accounts under the My Carrier Accounts section.

    Carriers Setup screen with Connect My Own Accounts button shown

  3. Select your Ship From country for this carrier.

    Country selector shown in Connect Carrier Account popup

  4. Select the Chronopost tile from the Available Carriers pop-up window.

    Chronopost logo on tile with button that reads, "Connect".

  5. Enter your Chronopost Account Number and Password into the corresponding fields.

  6. Click the Connect button.

Available Features for Chronopost

ShipStation API's integration with Chronopost supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Green checkmark. Supported feature. Yes.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-Package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

PUDO (Pickup/Dropoff)

Green checkmark. Supported feature. Yes.

Chronopost Additional Features

ShipStation API's integration with Chronopost allows for the following additional features:

Feature

Description

A4 Drop-off Labels

You can create an A4-sized (210 x 297 mm, close to 8.5" x 11") label where proof of drop off and drop-off instructions are provided as a tear-off element.

For ShipEngine to create a tear-off label, request either A4 or letter size in the request body "label_layout": "letter"  at the top level of the ShipEngine call's request body. Any of the label_download options for a label will then be provided in letter size and portrait orientation, as per ShipEngine standards.

Labels charged upon label creation

Your Chronopost account is charged when you create the label, not when the label is scanned.

Carrier insurance

Estimated rates in ShipStation API do not include carrier insurance fees.

Void labels

You can void Chronopost labels via ShipStation API. However, Chronopost can take up to one hour to update and allow a label to be voided once created. If you attempt to void before this, you may receive an error. To resolve the error, wait one hour and attempt to void the label again.

Labels voided via ShipStation API cannot be used to dispatch a parcel. Voided labels cannot be reactivated.

Labels not used within two months of creation are no longer valid.

Customs forms

  • Chronopost includes customs declarations directly on the label.

  • Chronopost submits customs electronically for all international shipments except for those with a Ship From Location in the Schengen area.

Label messages

Chronopost supports two label message fields: Sender and Recipient Ref.

Available Services, Packages, & Confirmation Types

Chronopost Domestic Services

  • Chrono 8

  • Chrono 10

  • Chrono 13

  • Chrono 18

  • Chrono Reverse 9

  • Chrono Reverse 10

  • Chrono Reverse 13

  • Chrono Reverse 18

  • Chrono 13 Instance Agence

  • Chrono13 Dangerous Goods

  • 2Shop Direct

  • 2Shop Retour

Chronopost International Services

  • Chrono Express International

  • Chronoclassic

  • Chrono FRET DOM

  • Chrono Retour Europe

  • Chrono Healthcare 10

  • Chrono Healthcare 13

Chronopost Package Types

  • Package

Chronopost Confirmation Options

  • Signature Required

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation API will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation API. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation API multiple times using different accounts and choose which account will be used to create each shipment.

Chronopost Integration Notes

  • Create a Label Layout Request: If requesting PUDO/servicePoint delivery on a shipment and you need the PUDO instructions to be returned with the label, this will not be returned automatically. You must specify "label_layout": "letter" in the label request above the shipment object.

  • The rates you see returned by ShipStation API are estimated rates. The actual rates billed to your Chronopost account may vary somewhat based on the actual weight, dimensions, and declared value (if insurance is added) of the parcel.

  • Chronopost charges €3.95 for residential delivery.

  • If using the 8.5"x11" label format, the borders of the label may not print as expected. However, you can still use the label as all required data will still be included.

  • Chronopost does not support third-party billing.

Chronopost Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: Cette étiquette n'est pas encore annulable, veuillez réessayer dans un instant.

What it means: It can take Chronopost up to one hour to update and allow you to void a label.

What to do: If you receive this message when attempting to void a label, wait one hour and try again.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation API will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation API. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation API multiple times using different accounts and choose which account will be used to create each shipment.

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