Deutsche Post Cross-Border

Deutsche Post Cross-Border offers international shipping services for lightweight parcels. It is a cost-effective option for ShipEngine merchants shipping from Germany, France, and the UK.

Deutsche Post Cross-Border Integration Requirements

Connection Requirements:

  • An active account with Deutsche Post Cross-Border

  • Your Deutsche Post Client ID, Customer EKP, and Client Secret

Other Requirements

Connect Deutsche Post Cross-Border to ShipEngine

To connect your Deutsche Post account in the ShipEngine dashboard:

  1. Select the Deutsche Post tile from the Available Carriers pop-up window.

    SET_SHP_Carriers_DeutschePostCB_Tile.png
  2. Enter your Deutsche Post Client ID, Customer EKP, and Client Secret into the corresponding fields.

  3. Click the Connect button.

Available Features for the Deutsche Post Cross-Border Integration

ShipEngine's integration with Deutsche Post Cross-Border supports the following standard features and services:

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts

Additional Details About the Deutsche Post Cross-Border Integration

  • Customs forms (CN22 form) will print automatically with the Deutsche Post label.

  • Voiding a Deutsche Post label through ShipEngine does not void the label with the carrier. You will not be invoiced by Deutsche Post for unused labels, so Deutsche Post does not require you to void labels that you will not use.

  • ShipEngine prints Label Message 1 in the custRef field for Deutsche Post labels. Label Messages 2 and 3 are not supported for Deutsche Post labels.

  • The Deutsche Post services available in ShipEngine are not eligible for carrier insurance.

  • ShipEngine's integration with Deutsche Post Cross-Border does not support third-party billing.

Troubleshooting Tips for Deutsche Post Cross-Border Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: custRef: size must be between 0 and 28 (Generic).

Deutsche Post Cross-Border only supports Label Message 1, and the message can be no longer than 28 characters.

Before creating a label, ensure that reference1 in the label_messages object is 28 characters or less.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple Accounts