Deutsche Post Cross-Border offers international shipping services for lightweight parcels. It is a cost-effective option for ShipEngine merchants shipping from Germany, France, and the UK.
Interested in opening a business account with Deutsche Post? Contact their team today!
Connection Requirements:
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An active account with Deutsche Post Cross-Border
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Your Deutsche Post Client ID, Customer EKP, and Client Secret
Other Requirements
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Deutsche Post requires you to manifest your shipments. You can manifest your shipments via ShipEngine's Create a Manifest endpoint.
Note
For instructions on programmatically connecting Deutsche Post Cross-Border to your account via ShipEngine's API, go to our Deutsche Post Cross-Border Guide in the ShipEngine developer documentshttps://www.shipengine.com/docs/carriers/yodel-guide/
To connect your Deutsche Post account in the ShipEngine dashboard:
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Customs forms (CN22 form) will print automatically with the Deutsche Post label.
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Voiding a Deutsche Post label through ShipEngine does not void the label with the carrier. You will not be invoiced by Deutsche Post for unused labels, so Deutsche Post does not require you to void labels that you will not use.
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ShipEngine prints Label Message 1 in the custRef field for Deutsche Post labels. Label Messages 2 and 3 are not supported for Deutsche Post labels.
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The Deutsche Post services available in ShipEngine are not eligible for carrier insurance.
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ShipEngine's integration with Deutsche Post Cross-Border does not support third-party billing.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
---|---|
Error: custRef: size must be between 0 and 28 (Generic). |
Deutsche Post Cross-Border only supports Label Message 1, and the message can be no longer than 28 characters. Before creating a label, ensure that reference1 in the label_messages object is 28 characters or less. |