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OnTrac

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ShipEngine Content Team

Updated

OnTrac is a regional carrier servicing California and the major metropolitan areas of Arizona, Colorado, Idaho, Nevada, Oregon, Utah, and Washington. View OnTrac's estimated delivery times for each of these states. OnTrac is is available for shipments originating in the US.

Interested in expanding your regional delivery options? Visit the OnTrac website to open an account!

OnTrac Requirements

Connection Requirements:

  • An active account with OnTrac

  • Your OnTrac Account Number and Password (Contact OnTrac at softwaresupport@ontrac.com to retrieve your password.)

Connect OnTrac to ShipEngine

To connect your OnTrac account in the ShipEngine dashboard:

  1. Select Carriers under the Setup section.

    Carriers section selected under ShipEngine Setup

  2. Click Connect My Own Carriers under the My Carrier Accounts section.

    Carriers Setup screen with Connect My Own Carriers button highlighted

  3. Select your Ship From country for this carrier.

    CONN_Carrier_SEL_Country.png

  4. Select the OnTrac tile from the Available Carriers pop-up window.

    OnTrac logo on tile with button that reads, "Connect".

  5. Enter your OnTrac Account Number and Password into the corresponding fields.

  6. Click the Connect button.

Available Features for the OnTrac Integration

ShipEngine's integration with OnTrac supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipEngine Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Electronic Customs Submission

Grey dash icon. Not applicable.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

OnTrac Domestic Services

  • OnTrac Ground Service

  • Palletized Freight Service

  • Sunrise Gold Service

  • Sunrise Service

OnTrac Package Types

  • Package

  • Letter

OnTrac Confirmation Options

  • Delivery

  • Signature

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about the OnTrac Integration

  • OnTrac supports Label Messages 1 and 2 only.

  • ShipEngine's OnTrac integration does not currently support third-party or recipient billing options.

OnTrac Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Invalid credentials error when attempting to connect OnTrac to ShipStation.

After you create an account with OnTrac, they will send you an email that contains your Account Number, WebOnTrac Login, and Password.

What to do: You must create a different password specific to ShipEngine, or you will receive an invalid credentials error message when attempting to connect your OnTrac account.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipEngine will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipEngine.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.

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