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Yodel

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ShipEngine Content Team

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Yodel is a UK carrier that specializes in B2B and B2C parcel delivery. ShipEngine's integration with Yodel supports the carrier's domestic and international shipping services. Visit the Yodel Client Zone to learn more about their Business Tools.

Yodel Integration Requirements

Connection Requirements:

  • An active account with Yodel

  • Your Yodel account User ID, password, and Account ID

Label Creation Requirements

  • Customer email address

Connect Yodel to ShipEngine

Note

For instructions on programmatically connecting Yodel to your account via ShipEngine's API, go to our Yodel Guide in the ShipEngine developer documents

To connect your Yodel account in the ShipEngine dashboard:

  1. Select Carriers under the Set-up section.

    Carriers section selected under ShipEngine Setup

  2. Click Connect My Own Carriers under the My Carrier Accounts section.

    Carriers Setup screen with Connect My Own Carriers button highlighted

  3. Select your Ship From country for this carrier.

    CONN_Carrier_SEL_Country.png

  4. Select the Yodel tile from the Available Carriers pop-up window.

    Yodel logo, button that reads, Connect

  5. Enter your Yodel User ID, Password, and Account ID into the corresponding fields.

  6. Click the Connect button.

Available Features for Yodel

ShipEngine's integration with Yodel supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

ICON_greencheck.png

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Available Services & Package Types

Yodel Domestic Services

  • Xpress 24 POD UK excl. NI

  • Xpress 24 Non-POD UK excl. NI

  • Xpect 24 POD UK excl. NI

  • Xpect 24 Non-POD UK excl. NI

  • Xpress 48 POD UK excl. NI

  • Xpress 48 Non-POD UK excl. NI

  • Xpect 48 XL POD UK excl. NI

  • Xpect 48 XL Non-POD UK excl. NI

  • Xpert Saturday Address Only UK excl. NI

  • Xpert Saturday HVT POD UK excl. NI

  • Xpect Saturday POD UK excl. NI

  • Xpect Saturday Non-POD UK excl. NI

  • Xpert Pre-12 Saturday Address Only UK excl. NI

  • Xpert Pre-12 Saturday HVT Address Only UK excl. NI

  • Xpect Pre-12 Saturday POD UK excl. NI

  • Xpect Pre-12 Saturday Non-POD UK excl. NI

  • Xpert Pre-12 Address Only UK excl. NI

  • Xpert Pre-12 HVT Address Only UK excl. NI

  • Xpect Pre-12 POD UK excl. NI

  • Xpert Pre-12 Non-POD UK excl. NI

  • Xpert 24 Address Only UK excl. NI

  • Xpert 24 BFPO POD UK excl. NI

  • Xpert 24 HVT POD UK excl. NI

  • Xpert 24 POD Desk UK excl. NI

  • Xpert Catalogue Non-POD UK excl. NI

  • Xpect Medium 24 POD UK excl. NI

  • Xpect 24 Medium Non-POD UK excl. NI

  • Xpect 48 Medium POD UK excl. NI

  • Xpect 48 Medium Non-POD UK excl. NI

  • Xpect Mini 48 Non-POD UK excl.

Yodel International Services

  • Yodel 48 POD Channel Islands

  • Yodel 48 Non-POD Channel Islands

  • Yodel 72 POD Channel Islands

  • Yodel 72 Non-POD Channel Islands

  • Yodel 48 POD International

  • Yodel 48 Non-POD International

Yodel Package Types

  • Parcel

  • Package

Additional Features for Yodel

The ShipEngine integration with Yodel allows for the following additional features:

Feature

Description

Shipping to Northern Ireland (Windsor Framework)

In alignment with the Windsor Framework, Yodel introduced additional data requirements when shipping from the UK to Northern Ireland (NI). These changes will take effect on 31st March 2025.

On 19th September 2024, the UK Government confirmed that the new arrangements under the Windsor Framework for parcels and freight movements that were planned to come into effect from 30th September 2024 will be deferred until 31st March 2025. See Sending parcels to and from Northern Ireland for the full statement.

  • Yodel does not support B2B shipments from the UK to NI. As there are additional considerations for this movement, Yodel should not be used for this type of shipment.

  • For shipments from the UK to NI, Yodel will expect the following data to be provided for each item/products (naming depends on the GTM platform):

    • Description

    • Quantity

    • Value.

  • Additionally, if available, Yodel recommends adding the HS code.

Mandatory Data as of 31st March 2025

The above data will be mandatory as of 31st March 2025. If not provided, the label will not be generated. If available, you can provide the data for this type of shipment before 30th September.

Ship Date can be set to today’s date or be set to a future date.

Previously, Ship Date needed to be set to a future date, but this is no longer the case with Yodel.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipEngine will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipEngine. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipEngine multiple times using different accounts and choose which account will be used to create each shipment.

Yodel Integration Notes

  • Ship Date can be set to today’s date or be set to a future date.

  • Yodel requires a customer email to be included on the order to successfully create a label. Customer phone number is optional.

  • Label Messages are not supported: Yodel Safe Place service messages do not print on the label. Safe Place is the only service that allows for message input in the UI, but messages (i.e. front porch, conservatory, shed, or your preferred safe place) only appear on the delivery driver’s hand scanner.

  • Customs forms are required for the Channel Islands and Northern Ireland only.

Troubleshooting Tips for Yodel

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: invalid tariff code

What it means: The invalid tariff code error message has nothing to do with tariffs, taxes, or customs. The error appears because you selected an invalid service for the shipment.

For example, if you attempt to use Xpress 24 POD NI Only for a shipment not destined for Northern Ireland (NI Only here means “Northern Ireland Only”), you would receive this message since the service is not valid for that destination.

What to do: Contact the Yodel Help Centre if you are unsure which services are valid for your shipments.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipEngine will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipEngine. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.

Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.

ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.

ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipEngine multiple times using different accounts and choose which account will be used to create each shipment.

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