DX collects, transports, and delivers parcels, packages, and consignments of every size, weight, and shape for business customers throughout the UK and the Republic of Ireland. ShipEngine's integration with DX allows you to create labels for domestic shipments within the UK and international shipments to Ireland.
Interested in a DX account? Visit the DX sales page to get started.
Connection Requirements:
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An active account with DX.
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Username, Password, and DX Account number.
The carrier integration can be used to create domestic shipping labels.
The carrier integration can be used to create international shipping labels.
ShipEngine will submit international customs information electronically to the carrier.
The carrier integration can be used to create domestic return labels.
When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.
Additional carrier insurance can be purchased through ShipEngine.
Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.
Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.
Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.
ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.
ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.
The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.
You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.
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You can only void DX labels up to 23:59 on the date the label was created. Attempts after that will receive an Unable to Void Label message in the UI.
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The ShipEngine integration with DX does not support third-party billing.
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DX international shipping is only between Ireland and Great Britain.
Here are some common issues, potential causes, and troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
Error Message: The Secure Flex Next Day is not available in this Account. The available Services: Secure Flex Next Day (Generic). |
What it means: This error can show up even when you have Secure Flex Next Day service on your account. Because DX users only have certain confirmation types available in their DX agreement, the label will be blocked if you try to use a confirmation type not in your DX contract. What to do: Change the confirmation type to another option available and you should be able to create a label. If you try to ship using Neighbourhood Signature and Mandatory Signature and get an error, check with your DX contact to confirm that these options are enabled on your contract. |
The carrier integration can be used to create domestic shipping labels.
The carrier integration can be used to create international shipping labels.
ShipEngine will submit international customs information electronically to the carrier.
The carrier integration can be used to create domestic return labels.
When an API call is made to the Rates endpoint, ShipEngine will return estimated shipping rates for the carrier based on the connected account information and shipment details.
Additional carrier insurance can be purchased through ShipEngine.
Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.
Shipment manifests and End of Day documents are submitted electronically to the carrier by ShipEngine.
Shipment manifests and End of Day documents are generated as PDF files that can be printed along with shipping labels. Because these documents are not electronically submitted, physical copies must be provided to the carrier.
ShipEngine can print your brand logo on shipping labels from carriers that support this feature. Add your logo in the ShipEngine Dashboard.
ShipEngine can include additional information on a shipping label that is specified in the label request, if supported by the carrier.
The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.
You can connect this carrier integration to ShipEngine multiple times using different account information, and choose which account will be used to create each shipment.
