DX collects, transports, and delivers parcels, packages, and consignments of every size, weight, and shape for business customers throughout the UK and the Republic of Ireland. ShipEngine's integration with DX allows you to create labels for domestic shipments within the UK and international shipments to Ireland.
Interested in a DX account? Visit the DX sales page to get started.
An active account with DX.
Username, Password, and DX Account number.
You can only void DX labels up to 23:59 on the date the label was created. Attempts after that will receive an Unable to Void Label message in the UI.
The ShipEngine integration with DX does not support third-party billing.
DX international shipping is only between Ireland and Great Britain.
Here are some common issues, potential causes, and troubleshooting tips.
How to troubleshoot or resolve
Error Message: The Secure Flex Next Day is not available in this Account. The available Services: Secure Flex Next Day (Generic).
What it means: This error can show up even when you have Secure Flex Next Day service on your account. Because DX users only have certain confirmation types available in their DX agreement, the label will be blocked if you try to use a confirmation type not in your DX contract.
What to do: Change the confirmation type to another option available and you should be able to create a label.
If you try to ship using Neighbourhood Signature and Mandatory Signature and get an error, check with your DX contact to confirm that these options are enabled on your contract.