How can I contact my carrier for support?

Our support team can help you with any questions you may have about the ShipEngine API. For questions related to your shipping or postage provider accounts, such as locating a missing package or inquiring about delivery exceptions, we recommend contacting your carrier.

Below is a list of publicly available resources for ShipEngine's most popular carrier partners. You may have additional support resources available based on your contract or subscription level with the carrier.

Partner

Support Email

Support Phone

Help Center and Other Resources

Australia Post eParcel

13 POST (13 76 78) from within Australia

+61 3 8847 9045 from overseas

13 11 18 for business

Link

Helpful Contacts

Australia Post My Post Business

Canada Post

Form

+1-866-607-6301

Link

Deutsche Post Cross-Border

DHL eCommerce

gmus-askcustomerservice@dhl.com

+1-800-805-9306

Link

Business Customer FAQs

Form

DHL Express

US: Form

CA: Form

AU: Form

UK: Form

US: +1-800-225-5345

CA: +1 855-345-7447

AU: 13 14 06

UK: 0844 248 0844

US: Link

CA: Link

AU: Link

UK: Link

DHL Capability Tool

DPD UK

Form

0121 275 0500

Link

Endicia

Form

+1-800-576-3279

Link

Evri (formerly Hermes)

Contact Evri’s Client Service Desk

Link

FedEx

US: Form

CA: Form

UK: Form

CA & US: +1-800-463-3339

UK: 03456 00 00 68

US: Link

CA: Link

UK: Link

GlobalPost

Royal Mail

SEKO Omni-Channel Logistics

hello@sekologistics.com

Contact Directory

Link

Sendle

Form

Link

Stamps.com

Form

Support: +1-855-889-7867

Fraud team: +1-866-634-4708

Link

UPS

US: Form

CA: Form

AU: Form

UK: Form

CA & US: +1-800-742-5877

AU: +61 131 877

UK: 03457 877 877

US: Link

CA: Link

AU: Link

UK: Link

Yodel