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Add and Edit Users

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ShipEngine Content Team

Updated

A ShipEngine user is created by default when you sign up for a ShipEngine account, but you can also create additional users. Creating multiple users allows additional personnel to log in and see information that can only be accessed in the dashboard.

Create Users

To create additional ShipEngine users:

  1. Select Users under the Account section.

    Users option selected under the Account section

  2. Click the Add User button.

    Add User button highlighted on Users settings screen.

  3. Enter the following required information:

    • Username

    • Full Name

    • Email

  4. Click Save Changes.

    Information entered in fields of "Add User" pop-up window, with "Save Changes" button highlighted.

Disable Users

To disable a previously created user:

  1. Select Users under the Account section.

    Users option selected under the Account section

  2. Click the Edit link for the user you would like to disable.

    Edit link highlighted for a specific user account in the Users settings.

  3. Toggle the Activate user (can log in) option off.

    "Edit User" pop-up window, with "Activate user" option toggled on.

  4. Click Save Changes.

The disabled user will no longer be able to log into ShipEngine.

Toggle the Show Inactive option on at the top of the Users page to view disabled users.

Show Inactive toggled on in the Users settings.

Change User Passwords

To change or update a user’s password:

  1. Select Users under the Account section.

    Users option selected under the Account section

  2. Click the Edit link for the user whose password needs to be changed.

    Edit link highlighted for a specific user account in the Users settings.

  3. Enter the new password in both the Password and Confirm Password fields.

    Password and Confirm Password fields highlighted in the "Edit User" pop-up window.

  4. Click Save Changes.

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